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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, spiders in the room and bath tub, Broken bed frame. The hall ways smelled bad.
Business response:
Dear Dynielle, Thank you for choosing us. We are sorry for not meeting your expectations. Our housekeeping team works hard to keep the area clean and fresh; therefore, we regret if they overlooked a few issues in your room's preparation, and we apologize for the inconvenience. We have discussed this with our staff, and steps are being taken to ensure this is not repeated. Please allow us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Man... read more
Room was not ready nor cleaned with disgusting sink in the kitchen. Especially drain was old and rusty. Bathroom had shower curtain that was short and there was gap between curtain and bath which caused water splashes out of tub. I had to ask front desk for replacement but they gave me a new one which turned out to be the same size. In addition to this, they told me that I had to replace my own. This was horrible experience.
Business response:
Dear Guest, Thank you for sharing your experience. Your feedback is essential to us, as it will assist us in improving our guest experience. Our housekeeping and maintenance team is already at work to check the rooms. We will take the necessary steps to ensure this does not occur in the future. Our front desk team is always available to ensure they resolve your every problem and make your time with us happy and comfortable. Please return for a seamless experience whenever you are in the area again. Sincerely,Hotel Management
Cheap and kind of gross I took pictures of all the damages in that room, and i can't believe that they charge so much for a poorly taken care of room there was a big black stain on the floor between the the bed and the chairthe dresser that that tv sat on had damage ao did the table next to it, and same with the bathroom door and the wall next to the it and as well as the main wall had damage. Overall it was far too cheap to be that expensive of a room, i don't care if it had a kitchenette in it or not its still a cheap room... read more
Business response:
Dear Sueanna, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Thank you for sharing your thoughts with us, and we hope that you will give us another opportunity to provide you with a better experience in the future. Sincerely,Hotel Management
There was an unpleasant smell throughout the hotel. There was no shampoo or gel in my room. There was only one soap. There was a dirty towel on the curtain holder in the bathroom. And the main drawback is the location near the expressway, it was terribly noisy
Business response:
Dear Vasyl, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We have complimentary toiletries available at the front desk for guests who need them. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity ... read more
I normally don’t do any reviews on any hotels but this one I had to. My partner and I stayed at this location because we had a concert to go to that was down the street. On the website of this hotel looked amazing nearby the Arena, nearby food ,beautiful neighborhood, quiet but once you went inside checked in it was terrible. We had checked in around 5pm and the lady at the counter was just chatting it up with some guy. I waited to get greeted after maybe 5 minutes. Mind you , the guy wasn’t checking in at all. The were chat... read more
Business response:
Dear Guest, Thank you for your recent review of your stay. We apologize for not meeting your expectations regarding your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will ensure our front desk staff clearly communicates our services and amenities du... read more
The room they had roaches and stinks really bad. I have pictures
Business response:
Dear Guest, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously, and we do our best to prevent the insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We h... read more
Waited for staff for 30mins to check in. Was tired traveling 7 hours drive and staff was not at desk and had computer problems on top of that😡
Business response:
Dear Shiela, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for any frustration caused by the delay in checking you in. Unfortunately, technical issues arise from time to time, and we are sorry for not being able to resolve this immediately. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry for the hold. We assure you that what you experienced is unacceptable by our standards and will take adequate measur... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,590 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.