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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk employee was rude, disrespectful and highly unprofessional
Business response:
Dear Todd Edward, Thank you for sharing your thoughts. We apologize for the unfortunate incident involving one of our associates and appreciate your taking the time to bring it to our attention. We understand your disappointment and assure you that we take your feedback seriously. We are reviewing this incident with our team to determine what went wrong and how to improve. We value your business and hope to have the opportunity to make things right and provide you with a more positive experience in the future.Sincerely,Hotel... read more
1 star Hotel Hotel was dirty. No. Smoking room had a strong smoke smell. Teenagers hanging around outside smoking weed. Hotel carpet dirty, room barely had water coming out. People living on the top floor.
Business response:
Dear Ryan, Thank you for sharing a review of your stay. We apologize for any inconvenience you experienced during your stay. Our aim is to provide a clean and comfortable environment for all guests, and we take your feedback seriously. We appreciate you bringing these concerns to our attention, and we will use your comments to improve our services and maintain a pleasant atmosphere for our guests. Thank you for choosing to stay with us, and we hope to welcome you back for a more enjoyable experience in the future.Sincerely,H... read more
I had reserved a KING SIZE BED and you guys gave me a queen size. Fridge is not working not getting cold and lots of FLEAS in the room. Further more the appliance not working such as microwave oven not turning and the sink really smell bad and carpet looks so damn dirty. This would be the last time and never will stay at this property.
Business response:
Dear Jess, We sincerely apologize for the issues you encountered during your stay. Providing a comfortable and clean environment is our priority, and we understand your disappointment. Rest assured, we will address these concerns promptly to improve our services. Your feedback is valuable, and we hope you will consider giving us another chance in the future to provide a better experience.Sincerely,Hotel Management
Roaches found in the bed and restroom
Business response:
Dear Rosario, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. However, we will be sure that the space you occupied is professionally inspected and treated as a precaution. Thank you again for bringing this to our attention. We hope to show you the hospitality and stay you deserve whenever you return to the area.Sincerely,Hotel Management
Well had to change rooms cause ac didnt work, then the hotel rooms are still dirty, theres no shower head , ppl are loud af, theres NO breakfast , pool is closed and theres cold coffee absolutely waste of money to top it off the elevator doesnt work and im on the 3rd floor its a trashy place
Business response:
Dear Ashley, Thank you for choosing us and sharing a review of your stay. We aim to provide clean and well-maintained accommodation at an affordable price. Therefore, we apologize this was not what you experienced. We will address your feedback and ensure similar issues do not happen again. Thank you for your patience and for bringing this to our attention. We look forward to hosting you again for a better experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.