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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is by far the worst experience I’ve had in Ontario, both with the staff and the room. I made booking months in advance and needed to change from a 1 bed to a 2 bed, a very common and easy accommodation. I called the hotel in October to make the change, was told I HAD to go through expedia even though that specific accommodation has nothing to do with the booking company and everything to do with the hotel. So sure I called Expedia and talked to an agent that said the accommodation will be honored at check in. Day of che... read more
Business response:
Dear Emma, thank you for sharing your feedback. We try to make every effort to provide the accommodations requested based on availability; therefore, we apologize for any frustration this undoubtedly caused. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. We hope you will allow us to make it up to you in a future stay. Sincerely,Hotel Management
Hotel was dirty. Carpeting old, dirty and falling apart. there was trash bag left outside of our room left by the prior guests that was never picked up. Bedding old. missing closet door. Kitchen had no dishes, silverware, etc. you have to "check it out" from the front desk if you need them. Nightmare. We did not stay the second night, felt unsafe.
Business response:
Dear Marcia, thank you for taking the time to share your review. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless ex... read more
Don't go The 1st room they gave me was not clean was not made up. The 2nd room they gave me the TV did not work the the phone in the room did not work and there was roaches in the shower.
Business response:
Dear Daniel, thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless ... read more
The staff were helpful under the circumstances. I liked having a kitchen. The lobby, elevator and halls were ugly and dirty. The room door keys were not working so if you left your room you couldn’t get back in without help.
Business response:
Dear Susan, thank you for staying with us and providing your feedback. We take your comments seriously. Please accept our apologies for the maintenance and cleanliness issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!Sincerely,Hotel Management
Property looks good from the outside, but its like a homeless Shelter inside.
Business response:
Dear Ronald, thank you for taking the time to review your experience with us. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
I left this property because it was not cleaned well, dirty in the bathroom, smelled of smoke throughout, the elevator was not working. Overall, it was a terrible experience and I left and went to another hotel because of how disgusting it was.
Business response:
Dear Hillary, thank you for taking the time to share your review. We apologize for your room not being ready for occupancy upon your arrival. We have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our team must have overlooked this, and we are sorry for any inconvenience this may have caused. We regret you had to cancel us and leave sooner than expected. We hope you will consider us again, and we will make every effort possible to make sure we meet your expectati... read more
Room was flooded with water. No one came til after 8pm to switch rooms
Business response:
Dear Manifa, thank you for staying with us and providing your feedback. We take your comments seriously. Please accept our apologies for the maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely,Hotel Management
For a non-smoking hotel, it smelled like cigarettes. Could not take a good shower because of a broken shower head. The room carpet was also dirty.
Business response:
Dear Alfredo, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly clean and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.