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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nightmare My 14 year old I booked stayed here for 2 nights, no tissue was in the room, no chair to sit and do any work, the room was dirty, a pile of hair was on the side of the bed, the linen on bed was not changed, hair and spots as well as dirty smell on the linen, there were roaches in the room, and the bathroom ceiling was coffered with mold, thus stay was very traumatic, I was highly shocked considering the location… And price!!! I will never look to say in an extended stay ever again,EVER!!!
Business response:
Dear La Toya, Thank you for bringing these concerns to our attention. We sincerely apologize for the unacceptable conditions your 14-year-old experienced during their stay. This is far from the standard we strive to uphold, and we are deeply sorry for the distress this caused. Your feedback is being taken very seriously, and we will be addressing these issues with our team immediately. We hope you’ll reconsider and allow us the opportunity to provide a much-improved experience in the future.Sincerely,Hotel Management
It had cockroaches, and the bed was bad . People walking in collecting linen strange maybe to wash unknown. Someone wanting a blanket downstairs and it wasn’t even folded. He said everything was inside a blanket strange.
Business response:
Dear Sharon, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in ... read more
Unhappy For a one night stay it was ok. However, hearing dogs and cats is something I’m not use to. Then there was the fact that I requested an accessible room and was put in the 3rd floor and not in an accessible room at all. I was very displeased the our accommodations.
Business response:
Dear VALENCIA, Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely, Hotel Management
it is an extended stay they should have basics like a coffee pot or coffee ,no ice machine ect ..
Business response:
Dear Lily, Thank you for sharing your feedback about your recent stay at our property. We strive to provide our guests with accurate information about our hotel and its amenities, and we apologize for any confusion we may have caused you. We keep our dishware at the front desk to maintain hygiene, but we are more than happy to bring it to your room upon request. We have shared your comments with our team to make the necessary improvements. We appreciate your patience and look forward to hosting you again soon.Sincerely,Hotel... read more
It smelled and was cockroaches so left in the middle of the night to another hotel
Business response:
Dear Dominic, We regret to hear about your experience, and we apologize for any inconvenience caused. Providing a comfortable and clean environment is crucial, and we take your feedback seriously. Our team will address this matter to ensure a better stay for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Hotel Management
This hotel is dirty. I can smell Marijuana in the hallways
Business response:
Dear Phillip, We appreciate your feedback and apologize for any inconvenience you experienced. Maintaining a clean and welcoming environment is a top priority for us. We will address your concerns to ensure a more pleasant experience for future guests. We hope to have the opportunity to welcome you back and provide an improved stay.Sincerely,Hotel Management
Business response:
Dear ATSUSHI, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management
hotel seems nice in photos, but looks like they dont maintain the landscape very well....dog poop everywhere. also there is an overflowing dumpster that looks like it hasnt been emptied in weeks.
Business response:
Dear Joseph, We appreciate your feedback and apologize for any inconvenience you faced during your stay. We take cleanliness and maintenance seriously and will address the landscape and dumpster concerns to ensure a more pleasant environment for our guests in the future. Your comments are valuable, and we're committed to making improvements. We hope you'll consider staying with us again, and we'll strive to offer an even better experience. Thank you for your input.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.