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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had reserved a KING SIZE BED and you guys gave me a queen size. Fridge is not working not getting cold and lots of FLEAS in the room. Further more the appliance not working such as microwave oven not turning and the sink really smell bad and carpet looks so damn dirty. This would be the last time and never will stay at this property.
Business response:
Dear Jess, We sincerely apologize for the issues you encountered during your stay. Providing a comfortable and clean environment is our priority, and we understand your disappointment. Rest assured, we will address these concerns promptly to improve our services. Your feedback is valuable, and we hope you will consider giving us another chance in the future to provide a better experience.Sincerely,Hotel Management
Roaches found in the bed and restroom
Business response:
Dear Rosario, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. However, we will be sure that the space you occupied is professionally inspected and treated as a precaution. Thank you again for bringing this to our attention. We hope to show you the hospitality and stay you deserve whenever you return to the area.Sincerely,Hotel Management
Well had to change rooms cause ac didnt work, then the hotel rooms are still dirty, theres no shower head , ppl are loud af, theres NO breakfast , pool is closed and theres cold coffee absolutely waste of money to top it off the elevator doesnt work and im on the 3rd floor its a trashy place
Business response:
Dear Ashley, Thank you for choosing us and sharing a review of your stay. We aim to provide clean and well-maintained accommodation at an affordable price. Therefore, we apologize this was not what you experienced. We will address your feedback and ensure similar issues do not happen again. Thank you for your patience and for bringing this to our attention. We look forward to hosting you again for a better experience. Sincerely,Hotel Management
Shower did not work and toilet’s overflowing . Told manager about problem and nothing was done to fix or help. I had to work and no one cared enough to help me . Sad so I had no choice to make do. I should of saved my money and slept in my car .
Business response:
Dear Jennifer, Thank you for staying with us. We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to when you check out, we strive to offer exceptional customer service and attention to detail in all aspects of our property. We appreciate your valuable feedback, which helps u... read more
The staff made the stay very tolerable. No wash cloths available for 2 day?!? and visible roaches adult and baby roaches in my room
Business response:
Dear Carolyn, Thank you for your review. We are committed to providing our guests a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the place you occupy will be professionally inspected and treated as a precaution. We truly appreciate your patronage and hope this situation will not prevent you from staying with us in the future. Sincerely,Hotel Management
Worst experience ever! The room was dirty, the lobby smelled like mold and rot. There was trash and dog feces all over the property. I only took pictures outside, I’ll leave the inside to your imagination…. Don’t stay here!
Business response:
Dear Yesenia, Our team would like to apologize for failing to meet your expectations during your stay at our hotel. We take your concerns seriously, particularly regarding the cleanliness of our facilities, which is of utmost importance to us. We will speak with our housekeeping staff to ensure that this issue is promptly addressed and does not recur in the future. We would be honored if you would give us another chance to serve you, and look forward to welcoming you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,590 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.