This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It smelled and was cockroaches so left in the middle of the night to another hotel
Business response:
Dear Dominic, We regret to hear about your experience, and we apologize for any inconvenience caused. Providing a comfortable and clean environment is crucial, and we take your feedback seriously. Our team will address this matter to ensure a better stay for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Hotel Management
This hotel is dirty. I can smell Marijuana in the hallways
Business response:
Dear Phillip, We appreciate your feedback and apologize for any inconvenience you experienced. Maintaining a clean and welcoming environment is a top priority for us. We will address your concerns to ensure a more pleasant experience for future guests. We hope to have the opportunity to welcome you back and provide an improved stay.Sincerely,Hotel Management
Business response:
Dear ATSUSHI, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management
hotel seems nice in photos, but looks like they dont maintain the landscape very well....dog poop everywhere. also there is an overflowing dumpster that looks like it hasnt been emptied in weeks.
Business response:
Dear Joseph, We appreciate your feedback and apologize for any inconvenience you faced during your stay. We take cleanliness and maintenance seriously and will address the landscape and dumpster concerns to ensure a more pleasant environment for our guests in the future. Your comments are valuable, and we're committed to making improvements. We hope you'll consider staying with us again, and we'll strive to offer an even better experience. Thank you for your input.Sincerely,Hotel Management
Front desk employee was rude, disrespectful and highly unprofessional
Business response:
Dear Todd Edward, Thank you for sharing your thoughts. We apologize for the unfortunate incident involving one of our associates and appreciate your taking the time to bring it to our attention. We understand your disappointment and assure you that we take your feedback seriously. We are reviewing this incident with our team to determine what went wrong and how to improve. We value your business and hope to have the opportunity to make things right and provide you with a more positive experience in the future.Sincerely,Hotel... read more
1 star Hotel Hotel was dirty. No. Smoking room had a strong smoke smell. Teenagers hanging around outside smoking weed. Hotel carpet dirty, room barely had water coming out. People living on the top floor.
Business response:
Dear Ryan, Thank you for sharing a review of your stay. We apologize for any inconvenience you experienced during your stay. Our aim is to provide a clean and comfortable environment for all guests, and we take your feedback seriously. We appreciate you bringing these concerns to our attention, and we will use your comments to improve our services and maintain a pleasant atmosphere for our guests. Thank you for choosing to stay with us, and we hope to welcome you back for a more enjoyable experience in the future.Sincerely,H... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,590 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.