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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They ran out of toilet paper on our first day. Told us they’d let us know if they found any. They never did.
Business response:
Dear Erica, We are sorry about the issue you encountered and deeply apologize for the inconvenience caused. Our team strives to ensure all facilities are in good working order for our guests, and we fell short in this instance. We have addressed the issue with our team and are taking steps to prevent such incidents. Our front desk team is always there to help you. We appreciate your understanding and hope you will give us another chance to provide you with the exceptional service and accommodations we strive to deliver to ou... read more
There is roaches in the room and the parking lots are full of garbage. The staff is great and helpful though.
Business response:
Dear Wei Bin, Thank you for staying with us and sharing your review. While we are pleased that you loved the hospitable service provided by our team, we apologize for the inconvenience caused by the mentioned issues. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for an... read more
The tub, toilet, and room was dirty. Dirt and grime cleslry visible. No towels are available on hand except once.
Business response:
Dear Tianna, Thank you for taking the time to give us feedback on your recent stay at our hotel. Every guest expects a clean, well-maintained property as a home away from home when traveling, and we apologize for failing to provide that for you. Be assured we take the cleanliness of your suite and the entire hotel very seriously, and remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,... read more
Never again Room was loud , smelled like marijuana and shower was dirty and sprayed water everywhere and I killed 2 roaches
Business response:
Dear Thomas, Thank you for being our guest and for taking the time to review your experience. We apologize for your allotted suite not being up to your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have notified our housekeeping and maintenance team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before alloc... read more
Noone was around to check in. Waited 10 minutes before being helped.
Business response:
Dear Raully, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team was unavailable to help you with your check-in. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry for the hold. Thank you for bringing this to our attention; we will share your feedback with our team and work towards improving our check-in process to ensure our future guests are not similarly impacted. We hope you'll give... read more
Roach Motel- see image Before I could check in I smelled marijuana, Checked in went to my room started the shower FLOODED the bathroom & Kitchen. Asked for towels to clean up the flood front desk guy brought me a ball of half clean towels, since I was only staying for two nights, and I didn’t plan on actually being in the room I was OK not happy, but the hotel was doable. Once I exited the shower, I seen a bug crawling on the nightstand immediately killed. It made sure that there were no bedbugs in the room, and proceeded to... read more
Business response:
Dear Veronica, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for not meeting your expectations regarding the condition of our property. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We are sorry that these issues compromised your plans ... read more
Honestly, I really disappointing place. I didn't expect much for the price with the pictures of the property must have been when it first opened. Scuff marks on doors everywhere, corroded sinks, grout broken all over the place. Smoke detector falling out of the wall. Just left there. Lots of these are easy fixes, but it seems like no one cares about the upkeep of the property. We'll never go back, if I can help it
Business response:
Dear Carmel, Thank you for sharing your experience, and we sincerely apologize for the disappointments you encountered. Your feedback is crucial, and we regret that our property did not meet your expectations. Please be assured that we are addressing the issues you've raised with our team to ensure improvements in our upkeep. We value your insights and would be honored to have another opportunity to provide you with a better stay. Your comfort is our priority, and we appreciate your understanding.Sincerely,Hotel Management
Pass on this place. Pick the hotel due to its location to the Toyota Arena. Check-in went fine, but once we got to the room, it was not what we expected mold in the bathroom, toilet backed up on first flush, always were dirty. It appears that they allow pets, sleeping with barking dogs and rooms next to you was difficult People yelling at each other in the middle of the night. Would not stay here again there is a La Quinta close by that I will stay at next time. I travel for a concert at the Toyota Arena by the way the break... read more
Business response:
Dear Jeff, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly... read more
The hallway leading to room has a bad smell, like cat urine/moldy/sour smell. Also smelled Marijuana coming from a room nearby. Our room 344 was not clean, trash was under the bed, including a cup. There was hair on the sink and on the back of the toilet, barely any toilet paper, had to request some from front desk. There was not any tissues or wash cloths either, had to request those at front desk as well. It was kinda noisy in the hallways. My wife saw cigarette ashes in the hallway as well. Overall, its not clean and does... read more
Business response:
Dear Jesse, We appreciate you sharing your experience, and we sincerely apologize for the issues you encountered during your stay. Your feedback is crucial in helping us address these concerns and improve our services. We assure you that we take these matters seriously and will work diligently to rectify the cleanliness and odor issues you mentioned. Please know that your comfort and satisfaction are our top priorities, and we hope to have the opportunity to provide you with a much-improved experience in the future. Thank yo... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,630 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.