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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We chose this hotel because, at the time of booking, there was limited availability of hotel rooms in the area, unsure if an event was happening there. We were overall disappointed with our stay here. Starting with the front desk lobby area, always smelled like weed for whatever reason, outside hotel grounds such as the parking lots there was trash scatted all over the place, and trash bins and dog trash bins always seem to be overflowing and doesn't appear to be empty at appropriate times. Our room was ok, however, we did f... read more
Business response:
Dear Roxanne, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests. Please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will retur... read more
This place is unsafe! Dirty rooms, when I walked in the room it smelled really bad. Carpets were filthy and trash everywhere. There was a lot of suspicious activity going on. People stay at this hotel long term. Don’t stay there I! I refused to stay there and went to a different hotel. The only good thing about that hotel was the staff Courtney
Business response:
Dear Priscilla, Thank you for taking the time to review our hotel. Our guests' security and safety are of utmost importance to us; therefore, it was discouraging to learn about your experience, and we apologize for any inconvenience caused. We encourage you to report such incidents to our front desk team, as they are well-trained to handle such situations diligently. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our... read more
THIRD TIME TRYING TO SUBMIT THIS!! Why do you keep rejecting it? People need to know what they're getting themselves into if they stay here! This place is a health hazard. It's filthy. Infested with cockroaches. We couldn't even shower during our stay because roaches were falling out of the faucet. The hallways smelled like marijuana and cat urine. Homeless people hanging out in the lobby. I'm pretty sure they have more "residents" than guests. Obvious illegal activity going on ...they didn't even try to hide it. This place ... read more
Business response:
Dear SHERRY, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The place was dirty and it smelled really bad in the hotel , the room was dirty especially the bath tub , torn carpet and a lot of vagrant people hanging around smoking marijuana at the door y’all need security, I will never stay there again or recommend
Business response:
Dear Ricardo, Please accept our apologies for not providing the impeccable accommodations you should have received, and for any inconvenience this caused. We have discussed these concerns with our team to ensure these issues are not repeated. If you should have any problems during a future stay, please know our front desk is always available and happy to help resolve any issues while you are here. We would love to provide you with the flawless stay you deserve.Sincerely,Hotel Management
There was roaches in my room, the people that were staying there or hung around there tried to sell us Marijuana. The people on top of us stomped all day and night. People ran through the halls. All appliances and room need a major upgrade. Its a non smoking hotel but the halls smell like cigarettes. There was trash all throughout the hallways and elevator. Do not recommend staying here at all.
Business response:
Dear Tanay, We strive to ensure our guests have an exceptional visit during their travels, and we apologize that we did not meet these expectations for you. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. In the future, please know our front desk is staffed around the clock and is always happy to handle anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel... read more
This is a HORRIBLE hotel! It needs to be torn down. From the outside it looks fine but once you step inside, you'll regret making the reservation. We cancelled and moved to a hotel next door that was the same price and so clean. Such a disappointment!!
Business response:
Dear Michael, Thank you for visiting us and for your valuable feedback. Our goal is to provide every guest with exceptionally clean and comfortable accommodations. Thus, we are very sorry that this was not your impression. We assure you that your feedback has been duly noted, and our housekeeping and maintenance teams will do their best to keep our hotel clean, comfortable, and fresh at all times. We hope you will give us another chance to provide you with the outstanding experience you deserve on your next visit.Sincerely, ... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.