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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked everything other than the room i got was next to the freeway and the window was not sound proof so i couldn’t sleep with all the cars driving by none stop at night time.
Business response:
Dear Christian, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Our check in time was at 3 pm but we didn’t show up until 7pm. And still showing up late the rooms weren’t clean or prepared. Dirty bathroom, bed not done, waited to check.
Business response:
Dear Joel, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this resulted from miscommunication between our Housekeeping and Front Office Departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you this is not our standard service and will take adequate measures to correct this. We do hope you will stay with us another time so we can provide you with a much more s... read more
We could not even check in the doors to property were locked and no one at the front desk we called hotel directly and no one answered had to travel 2 hours home
Business response:
Dear Jose, it is disappointing to see such comments, as this is far from the experience we want our guests to have. Please accept our apologies, for the inconvenience caused. We can assure you that what you experienced is not acceptable by our standards, and we will use your feedback to ensure we are more consistent in our service levels. Thank you again, and we wish you all the best.Sincerely,Hotel Management
This is by far the worst experience I’ve had in Ontario, both with the staff and the room. I made booking months in advance and needed to change from a 1 bed to a 2 bed, a very common and easy accommodation. I called the hotel in October to make the change, was told I HAD to go through expedia even though that specific accommodation has nothing to do with the booking company and everything to do with the hotel. So sure I called Expedia and talked to an agent that said the accommodation will be honored at check in. Day of che... read more
Business response:
Dear Emma, thank you for sharing your feedback. We try to make every effort to provide the accommodations requested based on availability; therefore, we apologize for any frustration this undoubtedly caused. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. We hope you will allow us to make it up to you in a future stay. Sincerely,Hotel Management
Hotel was dirty. Carpeting old, dirty and falling apart. there was trash bag left outside of our room left by the prior guests that was never picked up. Bedding old. missing closet door. Kitchen had no dishes, silverware, etc. you have to "check it out" from the front desk if you need them. Nightmare. We did not stay the second night, felt unsafe.
Business response:
Dear Marcia, thank you for taking the time to share your review. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless ex... read more
Don't go The 1st room they gave me was not clean was not made up. The 2nd room they gave me the TV did not work the the phone in the room did not work and there was roaches in the shower.
Business response:
Dear Daniel, thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless ... read more
The staff were helpful under the circumstances. I liked having a kitchen. The lobby, elevator and halls were ugly and dirty. The room door keys were not working so if you left your room you couldn’t get back in without help.
Business response:
Dear Susan, thank you for staying with us and providing your feedback. We take your comments seriously. Please accept our apologies for the maintenance and cleanliness issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!Sincerely,Hotel Management
Property looks good from the outside, but its like a homeless Shelter inside.
Business response:
Dear Ronald, thank you for taking the time to review your experience with us. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,590 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.