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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shower did not work and toilet’s overflowing . Told manager about problem and nothing was done to fix or help. I had to work and no one cared enough to help me . Sad so I had no choice to make do. I should of saved my money and slept in my car .
Business response:
Dear Jennifer, Thank you for staying with us. We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to when you check out, we strive to offer exceptional customer service and attention to detail in all aspects of our property. We appreciate your valuable feedback, which helps u... read more
The staff made the stay very tolerable. No wash cloths available for 2 day?!? and visible roaches adult and baby roaches in my room
Business response:
Dear Carolyn, Thank you for your review. We are committed to providing our guests a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the place you occupy will be professionally inspected and treated as a precaution. We truly appreciate your patronage and hope this situation will not prevent you from staying with us in the future. Sincerely,Hotel Management
Worst experience ever! The room was dirty, the lobby smelled like mold and rot. There was trash and dog feces all over the property. I only took pictures outside, I’ll leave the inside to your imagination…. Don’t stay here!
Business response:
Dear Yesenia, Our team would like to apologize for failing to meet your expectations during your stay at our hotel. We take your concerns seriously, particularly regarding the cleanliness of our facilities, which is of utmost importance to us. We will speak with our housekeeping staff to ensure that this issue is promptly addressed and does not recur in the future. We would be honored if you would give us another chance to serve you, and look forward to welcoming you back soon.Sincerely,Hotel Management
Dirty, spiders in the room and bath tub, Broken bed frame. The hall ways smelled bad.
Business response:
Dear Dynielle, Thank you for choosing us. We are sorry for not meeting your expectations. Our housekeeping team works hard to keep the area clean and fresh; therefore, we regret if they overlooked a few issues in your room's preparation, and we apologize for the inconvenience. We have discussed this with our staff, and steps are being taken to ensure this is not repeated. Please allow us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Man... read more
Room was not ready nor cleaned with disgusting sink in the kitchen. Especially drain was old and rusty. Bathroom had shower curtain that was short and there was gap between curtain and bath which caused water splashes out of tub. I had to ask front desk for replacement but they gave me a new one which turned out to be the same size. In addition to this, they told me that I had to replace my own. This was horrible experience.
Business response:
Dear Guest, Thank you for sharing your experience. Your feedback is essential to us, as it will assist us in improving our guest experience. Our housekeeping and maintenance team is already at work to check the rooms. We will take the necessary steps to ensure this does not occur in the future. Our front desk team is always available to ensure they resolve your every problem and make your time with us happy and comfortable. Please return for a seamless experience whenever you are in the area again. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.