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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was very dirty. There were stains on the wall. It was non smoking but reeked os smoke.
Business response:
Dear Griselda, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the cleanliness issue and the smoke smell that compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,... read more
Worst stay ever Probably one of the worst hotels I’ve ever stayed at though hotel.com It just felt overall dirty and the quality of air was horrible it was a non smoking hall as well as room but the smell of cigarettes was all I smelt the whole time I was there the hallways also smelled very musty the shower was pretty dirty when it came to the shower floor I just didn’t really fell safe the window was broken and didn’t close properly let’s just say this was the worst money I’ve spent in a while
Business response:
Dear Yesenia, Thank you for the comments about your stay with us, and we sincerely apologize for the housekeeping and maintenance issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite and well-maintained accommodations; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank... read more
Really dirty place no cleaning behind Dressers bathroom really dirty under bed also
Business response:
Dear Everrtt, Thank you for the comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite and well-maintained accommodations; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and ... read more
Trash stinky
Business response:
Dear Umedjon, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will allow us another opportunity so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management
Roaches and smelly A roach fell out of the door when I opened the room. Checked out right away and Hotels.com moved me to a different hotel. The hotel also smelled of mold and cigarettes. Staff was friendly and apologized for the issued.
Business response:
Dear Joanna, We are sad about not meeting your expectations of a clean place on this visit. Our rooms are treated regularly and deep cleaned as a precaution. Please allow us to discuss this with our housekeeping and pest control team to review, take action, and ensure they are not repeated. Considering this a rare incident, we encourage you to try us again soon, and we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management
I never have so bad experience like in this place , is really bad nasty smell. I never come back.
Business response:
Dear Alan, Thank you for staying with us. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We appreciate you bringing this issue to our attention, and we will share this appropriately with our team. We appreciate your feedback and wish you all the best for your future travels.Sincerely,Hotel Management
What? Where am I? First and only good was the price.or was it? When i first arrived, no one was at the front desk for at least 15min. Checkin was alittle timely. I GUESS the owners of the place cant pay domeone to keep the ground, presentable,clean either grow grass or drout friendly plant. Trash is thruout the ground. I went out in the evening to my car coming back in my key didnt open my door for a few frustrating minutes it finally unlocked. The next morning about 630. I had gone outsideto my car. Coming back inmy clean w... read more
Business response:
Dear Guest, Thank you for your comments about your recent stay. We are sorry if our staff was not as attentive as they should be, and we shall discuss this with the team, as this negligence is not appreciated. It would have been better if we had the opportunity to address your concerns while you were still here. Our maintenance team is already at work to check all the rooms' keys and locks. Please give us another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sin... read more
Smelled disgusting like animal urine in the entire building
Business response:
Dear Patricia, We want to thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our long-term guest stays so the suites will be allergen-free and fresh smelling for our guests. We appreciate your feedback to ensure future guests are not similarly impacted. We hope to welcome you back whenever you visit the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,590 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.