This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I left this property because it was not cleaned well, dirty in the bathroom, smelled of smoke throughout, the elevator was not working. Overall, it was a terrible experience and I left and went to another hotel because of how disgusting it was.
Business response:
Dear Hillary, thank you for taking the time to share your review. We apologize for your room not being ready for occupancy upon your arrival. We have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our team must have overlooked this, and we are sorry for any inconvenience this may have caused. We regret you had to cancel us and leave sooner than expected. We hope you will consider us again, and we will make every effort possible to make sure we meet your expectati... read more
Room was flooded with water. No one came til after 8pm to switch rooms
Business response:
Dear Manifa, thank you for staying with us and providing your feedback. We take your comments seriously. Please accept our apologies for the maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely,Hotel Management
For a non-smoking hotel, it smelled like cigarettes. Could not take a good shower because of a broken shower head. The room carpet was also dirty.
Business response:
Dear Alfredo, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly clean and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
Awful in all ways. This hotel was filthy, smelly, sketchy, with an awful bed and a rude staff. Never ever again.
Business response:
Dear Matthew, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
When I got to the property there was no one at the front desk it said they would be back at 7:35pm. So I left and came back and still no one there. So I waited until like almost 8pm and finally the girl was there. She didn’t apologize for the wait or anything. Once I got in the room the bed seemed like a double instead of a queen which being it was two people sleeping it in was very uncomfortable.
Business response:
Dear Dwaynisha, please accept our apologies and assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
Hotel por fuera bonito pero por dentro muy mal El baño estaba susio la carpeta en los pacillos tenía mal holor las llaves de la puerta no trabajaban para entrar al cuarto tuve que ir a recepción cuatro veces y no resolvieron el problema tuvieron que usar un aparato electrónico para abrir la puerta no avía agua fría en el lavamanos en el baño no cafetera para café como en hotros hoteles que me e hospedado en este lugar no me vuelvo a quedar el control de la Tv no tenia la tapadera y cada vez tenia que ponerle las baterías par... read more
Business response:
Dear Heriberto, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly clean and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,590 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.