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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Zero Uncleaned, used towels folded and garabage all over and no faucet works, I want my refund and no break fast and no front desk person in morning. No shampoo and no dishware
Business response:
Dear Guest, Please accept our apologies for your disappointing stay with us. We pride ourselves on delivering an exceptional experience and aim to exceed our guests' expectations every visit. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the various issues you described. Please feel free to reach out to us at the hotel for further assistance. We appreciate your patience, and we hope this unfortunate circumstance will not prevent you from staying with us aga... read more
It smelled like weed and cigarettes, was dirty, had loud music after midnight, and ran out of coffee in the morning. Do not stay here.
Business response:
Dear phillip, We thank you for your recent stay and for taking the time to post your review. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back f... read more
My 20-year old daughter who is well traveled stayed there with her friend because their flight was cancelled. They said that, although the desk and security employees tried to make them feel safe, they did not. They said they heard people fighting and just wanted to lock themselves in the room.
Business response:
Dear Jennifer, Please accept our sincere apologies for the issues your daughter and her friend experienced while staying with us. We take the safety of our guests very seriously, so we are sorry for what transpired during their stay. On rare occasions, we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We regret not being able to resolve this immediately. We have shared your concerns with our team and will take necessary... read more
The room we were checked into was absolutely HORRID! Smashed two roaches when we walked in and saw one on the headboard of the bed and said, “NOPE!”. The carpet looked like it was stained all over and hadn’t been cleaned or bleached - Room 351 just needs to be completed recarpeted or maybe burned down…? The shower had mold around the tub, the bed skirt was dragging on the floor, and the kitchen counter had coffee stains. Don’t even get me started on the hallways that are littered with dog feces, old French fries, and other d... read more
Business response:
Dear Guest, Thank you for taking the time to review your stay. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you... read more
I liked everything other than the room i got was next to the freeway and the window was not sound proof so i couldn’t sleep with all the cars driving by none stop at night time.
Business response:
Dear Christian, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Our check in time was at 3 pm but we didn’t show up until 7pm. And still showing up late the rooms weren’t clean or prepared. Dirty bathroom, bed not done, waited to check.
Business response:
Dear Joel, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this resulted from miscommunication between our Housekeeping and Front Office Departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you this is not our standard service and will take adequate measures to correct this. We do hope you will stay with us another time so we can provide you with a much more s... read more
We could not even check in the doors to property were locked and no one at the front desk we called hotel directly and no one answered had to travel 2 hours home
Business response:
Dear Jose, it is disappointing to see such comments, as this is far from the experience we want our guests to have. Please accept our apologies, for the inconvenience caused. We can assure you that what you experienced is not acceptable by our standards, and we will use your feedback to ensure we are more consistent in our service levels. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.