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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms were disgusting and the smell of stale smoke permeated the entire room. It was disgusting. Hotel was “sold out” so we asked for a refund and left immediately. I highly recommend finding another hotel!
Business response:
Dear Guest, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future. Sincerely, Hotel Management
Too many problems Room I paid for wasn’t avail. Old soap and shampoo was left in shower. First morning there water was shut off for over three hours. Then the elevator was broken overnight-I was on the third floor. Then I came back from being out to two men in my room cleaning out the air conditioner. I DID NOT GIVE ANYONE PERMISSION to enter my room. I called the front desk and they only said sorry and they had it scheduled for weeks prior. No one notified me at checkin or at any other point. One bad thing after another
Business response:
Dear Joel, thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Hotel needs to be better with cleanliness. Dirty elevator with hand prints. Cigarette smell in non smoking rooms. Blood in the carpet
Business response:
Dear Darren, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your visit, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. W... read more
I called the front desk multiple times before they answered, they didn’t have the room I ordered, and my room smelled like cigarettes.
Business response:
Dear John, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
Bad Review It was extremely dirty, run down and it smelled so bad. Like an old apartment complex.
Business response:
Dear Alyssa, we are sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our goal is to provide an exceptional stay for our guests with comfortable accommodations. We have shared your feedback with our housekeeping team, so these issues do not happen again. We look forward to having you stay with us once again so we can provide you with the flawless visit you deserve. Sincerely, Hotel Management
My stay was very disappointing to say the least. When you walk in the lobby looks terrible and need of a serious makeover. I go to my room same thing, carpet is dirty with stains all over the place. I go in my room, same thing, carpet need replacing. Furniture scratched up. The ceiling is from the 70's.. i could not get upgrade to King size. I am not an habitual complainer, but this hotel was bad
Business response:
Allan, thank you for choosing to stay with us. We are disappointed you were not satisfied with the condition of our hotel. Please be assured we will share your comments with the appropriate individuals as we are continually striving to ensure a perfect visit for every guest. We hope to have the pleasure of welcoming you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,632 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.