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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So glad I am still alive after my stay. Call cops for potential near death experiences
Business response:
We appreciate you reaching out to show us your concern. We regret any negative experience you had while here. Your feedback, and also your patience in this matter, are much appreciated. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
DON'T STAY HERE Absolute Gross and Terrible place to stay
Business response:
Robert, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Don't ever stay here!!!!! Terrible experience. Got there at 6pm and was told it would be TWO HOURS before a room would be ready. Lots of shady stuff going on in and around the property
Business response:
Roger, thank you for your recent stay with us.We appreciate your remarks about the lack of detail to our property and grounds. While our team works hard to ensure a great experience at our property, both inside and outside, we take your comments seriously and we will do what it takes to improve our guests' perceptions. We hope you will stay with us again so you can see we are committed to providing a clean and comfortable home away from home for our guests. Sincerely, Hotel Management
First room was not made up, no sheets, TV on, A/C blasting, as if hotel staff forgot what they were doing and left the room unfinished. We were not able to get the front desk and had to call on the after hours lobby desk phone (at 5:30 pm) and ask for another. They put us in another room, but the hallway was filled with trash and the floors were unvacuumed. Also, there were cigarettes and beer cans on the walls outside the exits to the parking lot. We took pictures to prove it.
Business response:
Jeanette, thank you for your review. We apologize for the issues you encountered and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Great location. Horrible everything else Tried to check in at 5pm. No rooms clean or available. At check in there was a couple of people outside and in the lobby that was obviously on drugs. My room was not ready until 615pm. When i arrived in my room the counters was still dirty. The floors had food debis around the bed. When i took off my shoes for the night, the carpet was sticky. The morning coffee was empty by 8am. Never refilled. Who know if it was even drank by actual guests. I am a firm believer in that, you get what... read more
Business response:
Steven, thank you for your review. We are sorry your suite was not ready upon arrival and apologize for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,590 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.