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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extremely dirty and Old Just dirty. I stayed purely on the reviews. I just needed a place to stay for one night. While the area didn’t look unsafe, this hotel was the exception. Truly dirty, I mean I had hairs on my toilet seat, the sink looked rusted, and the tub had a ring of dirt in it. I asked to change rooms and went to another room in the same condition. Unfortunately, I had an event to go to about 30 mins after check in and didn’t have time to look for another hotel. Also, for an extended stay they had no kitchen supp... read more
Business response:
Marie, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
My reservation was cancelled the day of
Business response:
Thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, Hotel Management
Hallways a dirty
Business response:
David, thank you for your feedback. Please accept our apologies for the cleanliness issues you encountered in the hallway. We work hard to provide a clean, fresh environment and we certainly have failed this time. We are working with our housekeeping team so that we can prevent this from happening again. Please give us another chance so that we can make it up to you on your next visit. Sincerely, hotel management
Staff is rude, gave me dirty looks every time I went past the desk. It took them almost an hour to check us in, while other people came after us and were given their rooms right away. They triggered a fraud alert on my card by trying to charge me $270 after I checked out, then charged it again for $170. They tried to say it was because I had undeclared pets, but I had already paid the fee. My two dogs sat in the lobby with me for the hour it took us to get checked in. Waste of time and energy, just stay somewhere else.
Business response:
Sarah, thank you for your review. We are sorry you did not experience the best from one of our associates. We will bring your concerns to the attention of our front desk staff as we continuously strive to improve. We have also asked our housekeeping team to be more diligent going forward. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
No so hot Check in was easy, although we had to wait a bit. The hallway smells of smoke but the room was fine. There was a puddle of something sticky next to the toilet and a big spider behind it. The hand held shower head was laying in the tub because the piece that holds it was gone. I don’t think I would stay there again.
Business response:
Thomas, thank you for your review. We apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,590 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.