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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First room was not made up, no sheets, TV on, A/C blasting, as if hotel staff forgot what they were doing and left the room unfinished. We were not able to get the front desk and had to call on the after hours lobby desk phone (at 5:30 pm) and ask for another. They put us in another room, but the hallway was filled with trash and the floors were unvacuumed. Also, there were cigarettes and beer cans on the walls outside the exits to the parking lot. We took pictures to prove it.
Business response:
Jeanette, thank you for your review. We apologize for the issues you encountered and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Great location. Horrible everything else Tried to check in at 5pm. No rooms clean or available. At check in there was a couple of people outside and in the lobby that was obviously on drugs. My room was not ready until 615pm. When i arrived in my room the counters was still dirty. The floors had food debis around the bed. When i took off my shoes for the night, the carpet was sticky. The morning coffee was empty by 8am. Never refilled. Who know if it was even drank by actual guests. I am a firm believer in that, you get what... read more
Business response:
Steven, thank you for your review. We are sorry your suite was not ready upon arrival and apologize for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Extremely dirty and Old Just dirty. I stayed purely on the reviews. I just needed a place to stay for one night. While the area didn’t look unsafe, this hotel was the exception. Truly dirty, I mean I had hairs on my toilet seat, the sink looked rusted, and the tub had a ring of dirt in it. I asked to change rooms and went to another room in the same condition. Unfortunately, I had an event to go to about 30 mins after check in and didn’t have time to look for another hotel. Also, for an extended stay they had no kitchen supp... read more
Business response:
Marie, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
My reservation was cancelled the day of
Business response:
Thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, Hotel Management
Hallways a dirty
Business response:
David, thank you for your feedback. Please accept our apologies for the cleanliness issues you encountered in the hallway. We work hard to provide a clean, fresh environment and we certainly have failed this time. We are working with our housekeeping team so that we can prevent this from happening again. Please give us another chance so that we can make it up to you on your next visit. Sincerely, hotel management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,632 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.