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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled but was clean. Waited 25mins just to check in
Business response:
Sharon, thank you for taking the time to share your feedback. We regret we were not able to provide you with a room in an acceptable time frame and apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Room was nothing like i expected old dirty wont stay here again
Business response:
Christina, thank you for the candid review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Deplorable Check in was BEYOND HORRIBLE, front desk "help" was rude made no eye contact and to make matters worse they didn't even know what credit cards were accepted at this motel. Our room was despicable,food in refrigerator and cabinets which proves the room was not cleaned the way they claim to clean them. Hallways were littered with trash, laundry room and washers smelt of mildew so I had to go to a laundromat off the property instead. Breakfast is a joke and for 139.45 a night I'd rather sleep behind a building. Pleas... read more
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The area was within walking to dining and the venue we were attending, great parking. Overall was very dirty, halls and floors weren’t cleaned. Sticky and needed vacuuming in halls and entry’s. Bathroom door wouldn’t shut, no blow dryer or lotion or conditioner. The air was working awesome, so light bulbs need to be changed. The phone in the room was broken so we couldn’t call the front. Staff wasn’t friendly and it seemed like we were an inconvenience to be there and check in. For the price we should have stayed elsewhere. ... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
This place got bugs nothing in the room worked and the place is sketchy
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Too much bad to list everything. The photos online are deceiving. My daughter specifically asked me to find a hotel with good breakfast and a pool. Staff was rarely available at the front desk. Side door propped open with many outside smoking marijuana in the parking lot. Breakfast was a 33 cent granola bar and coffee, no options. The pool was dirty and unable to be used. Mosquitos and other fruit fly bugs seen in the bathroom. I did like the kitchen set up, and the cold A/C, but that was the only plus. STAY AWAY FROM THIS P... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,590 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.