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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff is rude, gave me dirty looks every time I went past the desk. It took them almost an hour to check us in, while other people came after us and were given their rooms right away. They triggered a fraud alert on my card by trying to charge me $270 after I checked out, then charged it again for $170. They tried to say it was because I had undeclared pets, but I had already paid the fee. My two dogs sat in the lobby with me for the hour it took us to get checked in. Waste of time and energy, just stay somewhere else.
Business response:
Sarah, thank you for your review. We are sorry you did not experience the best from one of our associates. We will bring your concerns to the attention of our front desk staff as we continuously strive to improve. We have also asked our housekeeping team to be more diligent going forward. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
No so hot Check in was easy, although we had to wait a bit. The hallway smells of smoke but the room was fine. There was a puddle of something sticky next to the toilet and a big spider behind it. The hand held shower head was laying in the tub because the piece that holds it was gone. I don’t think I would stay there again.
Business response:
Thomas, thank you for your review. We apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
Room smelled but was clean. Waited 25mins just to check in
Business response:
Sharon, thank you for taking the time to share your feedback. We regret we were not able to provide you with a room in an acceptable time frame and apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Room was nothing like i expected old dirty wont stay here again
Business response:
Christina, thank you for the candid review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Deplorable Check in was BEYOND HORRIBLE, front desk "help" was rude made no eye contact and to make matters worse they didn't even know what credit cards were accepted at this motel. Our room was despicable,food in refrigerator and cabinets which proves the room was not cleaned the way they claim to clean them. Hallways were littered with trash, laundry room and washers smelt of mildew so I had to go to a laundromat off the property instead. Breakfast is a joke and for 139.45 a night I'd rather sleep behind a building. Pleas... read more
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,632 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.