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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty blood on the curtains floors were dirty bathroom door was filthy cigarette burns on the sink in the bathroom no complimentary breakfast no shuttle bus to the concert very disappointed in that hotel filthy I slept with my tennis shoes on that's how dirty it was I deserve my money back stay there for 2 days we were supposed to have complimentary breakfast but there was nothing no juice no cereal no waffles no eggs there was muffin and if you're lucky you got a little tiny cup of coffee that's it I will not r... read more
Business response:
Dear Deanna, Thank you for choosing us and for sharing your comments. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Moreover, we regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your f... read more
Room isn’t clean! This was the dirtiest hotel room I have ever stayed in. We got up and left after only sleeping about 5 hours. Uncomfortable bed and pillows.
Business response:
Dear Terri, Thank you for choosing our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
A HORRIBLE experience.. I desrve a refund... I arrived at the facilty and the front lobby was saturated with water and vomit because some ones kid threw up and they were trying to clean up. I finally checked into the room and the stove was left on by the previous tenants. The place smelled like mildew and the shower wasnt working so i didnt even get tobtake a shower. Then the next day they said they were doing water repair and turned it completely off from 11 - 4 pm. It was a terrible experience . Ibdrove for 4 hours only to... read more
Business response:
Dear Gloria, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Room was not turned over. We had to make our own bed. It was disgusting.
Business response:
Dear Ryan, Thank you for choosing our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve... read more
Booked 2 months ahead and had no room. Went to a diff hotel
Business response:
Dear George, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management
When i arrived after booking days in advance they had over booked and would not provide me wirh a room And i my credit card was still charged even tho i was denied a room that i booked
Business response:
Dear Jevin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Monumental screw-up Upon arrival we were told that our paid booking for two rooms meant nothing and they had no rooms for us. We were on our own to find a new place to stay. How is this possible in this day and age? Out of the kindness of another guests, we were able to get one of their rooms. A room with one queen bed for 4 people. Shame on both Extended Stay and Hotels.com for letting this happen.
Business response:
Dear Baris, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.