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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You don’t even get service that way a hotel. You have to turn in your towels to get fresh towels. in and the hallways smell like sewer cause of the trash room areas.
Business response:
Dear Jennie, Thank you for being our guest. We are very sorry for any stress caused to you while here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Also, we request you reach out to us directly for assistance of any nature. We welcome the opportunity to provide you with the exceptional stay you deserve whenev... read more
Disappointed One of the worst hotel I stayed in. “Ghetto” I checked in late evening and nobody was at the front desk. I waited for about 10min. I was looking around the lobby it was dirty. Finally a lady came out in her jogging suit and looks like she just woke up. Unprofessional! I went into my room and it did not looked clean! The bathroom sink looked gross. There were little hairs on the sink. There were no remote control for the TV and could not connect to WFI. I didn’t bother to let the front desk know bcuz too tired to... read more
Business response:
Dear Sonia, We sincerely apologize for the disappointment you experienced during your stay. Your feedback is taken seriously, and we regret the lapses in service you encountered. We review the issues you have outlined with our team to ensure a more professional and welcoming environment moving forward. Your comfort is our priority, and we are committed to improving our guest experience. Please consider giving us another opportunity to provide you with the exceptional stay you deserve. We hope to welcome you back for a much-i... read more
Dirty
Business response:
Dear Gabi, Thank you for your feedback. We apologize for any cleanliness concerns you encountered during your stay. We take your comments seriously and will share this with our housekeeping team to ensure that it does not happen again. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
False Advertising I believe that the pictures associated with this hotel is false advertising. Filthy rooms, interior of the property filthy, bedding and towels filthy. This is the most disgusting hotel I have ever stayed in, in my entire life.
Business response:
Dear Charese, We sincerely apologize for the unacceptable experience during your stay. Your feedback is deeply concerning, and we regret any inconvenience caused by the cleanliness issues. This does not reflect our usual standards, and we will take the necessary steps to address and rectify the situation. We appreciate your honest input, as it guides us in our ongoing efforts to improve. We hope you will reconsider and provide us with another chance in the future.Sincerely,Hotel Management
Stay AWAY from here Customer service is nonexistent. They are rude and so entitled you would think they own the place. My room was not cleaned properly I found a whole pair of leggings and t-shirt underneath the sink in the bathroom. Hair was stuck to the tub and wall. Overall ridiculous.
Business response:
Dear Yolanda, We sincerely apologize for the subpar experience you had during your stay. Your feedback regarding the customer service and cleanliness issues is deeply concerning, and we regret any inconvenience caused. We take your comments seriously and will address these matters with our team to ensure improvements. Please accept our apologies for falling short of your expectations. We appreciate your understanding and the opportunity to rectify these concerns. We hope to have the chance to provide you with a significantly... read more
Horrible the smell was overwhelming, someone had been in the room. Dirty we had to leave and ask for a refund which I’m having trouble getting. I didn’t know this place was a low income apartment also
Business response:
Dear Julie, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent visit. We regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We genuinely appreciate your input as it helps us enhance our service. We hope to have the opportunity ... read more
Don’t stay here! Shabby, run down, dirty, disgusting hotel! Super noisy. Apparently there’s a lot of theft there so you have to ask for dishes, etc. the silverware was filthy. But, of course, they didn’t have any dish soap. A cockroach ran out of the coffee maker they gave me. The place is just gross!!! The staff was nice & helpful!
Business response:
Dear Kim, We deeply regret that your experience fell below expectations during your recent stay. Your feedback about the condition of the hotel, noise, and cleanliness issues is concerning, and we sincerely apologize for any discomfort caused. We appreciate your acknowledgment of the staff's helpfulness and apologize for any inconvenience you encountered. Rest assured, we will address these matters promptly to enhance our services. Your input is valuable, and we hope to provide you with a significantly improved experience in... read more
Dirty bed sheets, horrible smell through out the hallway and room.
Business response:
Dear Jesse, We sincerely apologize for the unpleasant experience you had during your recent stay. Your feedback regarding the dirty bed sheets and unpleasant smell is deeply concerning, and we want to assure you that this does not align with our standards. We have notified our housekeeping team of your concerns, and remedial steps are underway to ensure such inconvenience does not occur again. We hope you will consider giving us another opportunity to provide you with the quality stay you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,590 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.