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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here
Business response:
Dear Joseph, Thank you for sharing your experience with us. We're genuinely sorry about your disappointing experience. Your feedback is vital, and we take it seriously. We're committed to providing exceptional service and accommodations, and we regret falling short of your expectations. We hope to regain your trust in the future. Thank you for sharing your feedback, and we hope you have pleasant travels ahead.Sincerely,Hotel Management
Close to Toyota Arena . We were attending an event so walking from the hotel was an option . This place is run down It used to be a nice place before the pandemic , not any more. People live there , some smoke weed in the rooms , very sketchy people, Very limited on services . Needs an urgent renovation .
Business response:
Dear David, Thank you for sharing your feedback regarding your recent stay. We're glad our proximity to the Toyota Arena was convenient for your event attendance. However, we're sorry to learn about your disappointment with the suite and regret any inconvenience caused by the inconsiderate guests. We are committed to maintaining and enhancing our hotel's appearance and functionality to ensure guests enjoy a comfortable and satisfying visit. We want to assure you that plans are in place to address these needs. We hope you'll ... read more
Extremely bad hotel
Business response:
Dear Nancy, Thank you for your review. We're sorry to hear about your disappointing experience. Your feedback is important to us, and we would like to learn more about what happened during your stay to address any issues promptly. We appreciate your feedback and hope to have the opportunity to restore your trust in our hotel in the future.Sincerely,Hotel Management
This place is horrible. Trash everywhere. I had roaches in my room plus the tub was clogged. Outside the trash cans were overspilling with trash. People smoking in the hallways and I found out people actually live there. Pictures on the website is nothing but false advertisement. Never again
Business response:
Dear Jesus, Thank you for being our guest and sharing your feedback. Your concerns regarding cleanliness, maintenance issues, and the overall atmosphere of the property are genuinely troubling, and we extend our sincerest apologies for the inconvenience you encountered. Please know that we take these matters seriously, and immediate steps will be taken to address the issues you've highlighted, including enhancing our cleaning and maintenance protocols and addressing any ongoing concerns with long-term guests. We understand t... read more
If i could give this hotel zero stars I would. Roaches, rotted tub trim, dirty, stains on walls, and the shower curtains, absolutely disgusting.
Business response:
Dear Cortney, We sincerely apologize for any disruptions during your recent visit. We understand that your cleanliness expectations were not met and the condition of the delivered room needed to be at par. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them and the housekeeping team to ensure all necessary measures are taken to prevent fu... read more
The room I stayed was filthy with roaches coming out. The community it self had lots of trash everywhere. It was so bad that roaches were crawling on my bed and didn't let me sleep I had to leave the room.
Business response:
Dear Herbert, We are truly disappointed to read about the issues you encountered during your stay. Cleanliness and comfort are paramount to us, and we sincerely apologize for falling short of meeting our usual standards. We regret any inconvenience and discomfort this must have caused. We will address these issues with the appropriate individuals to prevent future occurrences. Your feedback is invaluable to us, and we hope you will consider giving us another chance to provide you with the exceptional experience you deserve.S... read more
Terrible Experience The pictures from the Hotels page are old. This is the worst experience I ever had on a hotel. Very dirty carpets, no wifi, old facilities, no elevator,smells to weed, there was no ever toilet paper on the bathroom, I was scared to go to the lobby to make a claim to the homeless appearance people that I saw. Not recommended. Don't stay ever there.
Business response:
Dear Guest, Thank you for choosing us and providing your invaluable comments. It is our priority to ensure each guest has a satisfying experience, and we sincerely apologize for failing you during this stay. It is very concerning to read your comments regarding the conditions of our property. Please know we take your feedback seriously and will address these matters with our team members to uphold our service standards moving forward. We hope you will allow us another opportunity to provide you with a much-improved experienc... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.