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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked 2 months ahead and had no room. Went to a diff hotel
Business response:
Dear George, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management
When i arrived after booking days in advance they had over booked and would not provide me wirh a room And i my credit card was still charged even tho i was denied a room that i booked
Business response:
Dear Jevin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Monumental screw-up Upon arrival we were told that our paid booking for two rooms meant nothing and they had no rooms for us. We were on our own to find a new place to stay. How is this possible in this day and age? Out of the kindness of another guests, we were able to get one of their rooms. A room with one queen bed for 4 people. Shame on both Extended Stay and Hotels.com for letting this happen.
Business response:
Dear Baris, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Room smelled like urine had no iron no remote control for the television had no trash cans also has cockroaches The hallway also stuck
Business response:
Dear Ricardo, Thank you for sharing your experience at our hotel. We sincerely value your review and apologize for the oversight by our housekeeping team during your recent visit. We also provide all these amenities you have mentioned at the front desk for guests who need them. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Thank you once more for taking the time to review. We look forward to welcoming you back again. Sincerely,Hotel Management
Dirty! Honestly this hotel was dirty, up front service was terrible my room smelled like an ash tray, blankets had stains , floor was dirty I didn’t want to remove my shoes. Never again will stay at this hotel.
Business response:
Dear Danny, Thank you for staying with us and taking the time to share your review. We sincerely apologize for the disappointing experience during your stay. Your feedback about cleanliness and service is deeply concerning, and it does not reflect the high standards we strive to maintain. We take your comments seriously and will address these issues internally with our team to prevent future occurrences. We appreciate your understanding and regret any inconvenience caused. We hope you will choose to visit again so that we ca... read more
The price was good and the bed was pretty comfortable. However, the cleanliness of the room was bad, hair in the shower and bed. Weird smell near the bed. The heater/air conditioning was loud. I could hear noises in the hallway and outside all night. The front desk person entered my room with a key while i was in the room, but i had the slide lock on. She said she heard my window was open? But just walked away quickly. The "breakfast" was coffee and packaged muffins. Overall very poor!
Business response:
Dear Candice, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order before the room is delivered. We sincerely regret the disturbance caused by one of our associates, which made you uncomfortable. If we had been made aware of this issue during your time with us, we would have been more than happy to address the sit... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,590 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.