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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled like urine had no iron no remote control for the television had no trash cans also has cockroaches The hallway also stuck
Business response:
Dear Ricardo, Thank you for sharing your experience at our hotel. We sincerely value your review and apologize for the oversight by our housekeeping team during your recent visit. We also provide all these amenities you have mentioned at the front desk for guests who need them. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Thank you once more for taking the time to review. We look forward to welcoming you back again. Sincerely,Hotel Management
Dirty! Honestly this hotel was dirty, up front service was terrible my room smelled like an ash tray, blankets had stains , floor was dirty I didn’t want to remove my shoes. Never again will stay at this hotel.
Business response:
Dear Danny, Thank you for staying with us and taking the time to share your review. We sincerely apologize for the disappointing experience during your stay. Your feedback about cleanliness and service is deeply concerning, and it does not reflect the high standards we strive to maintain. We take your comments seriously and will address these issues internally with our team to prevent future occurrences. We appreciate your understanding and regret any inconvenience caused. We hope you will choose to visit again so that we ca... read more
The price was good and the bed was pretty comfortable. However, the cleanliness of the room was bad, hair in the shower and bed. Weird smell near the bed. The heater/air conditioning was loud. I could hear noises in the hallway and outside all night. The front desk person entered my room with a key while i was in the room, but i had the slide lock on. She said she heard my window was open? But just walked away quickly. The "breakfast" was coffee and packaged muffins. Overall very poor!
Business response:
Dear Candice, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order before the room is delivered. We sincerely regret the disturbance caused by one of our associates, which made you uncomfortable. If we had been made aware of this issue during your time with us, we would have been more than happy to address the sit... read more
You don’t even get service that way a hotel. You have to turn in your towels to get fresh towels. in and the hallways smell like sewer cause of the trash room areas.
Business response:
Dear Jennie, Thank you for being our guest. We are very sorry for any stress caused to you while here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Also, we request you reach out to us directly for assistance of any nature. We welcome the opportunity to provide you with the exceptional stay you deserve whenev... read more
Disappointed One of the worst hotel I stayed in. “Ghetto” I checked in late evening and nobody was at the front desk. I waited for about 10min. I was looking around the lobby it was dirty. Finally a lady came out in her jogging suit and looks like she just woke up. Unprofessional! I went into my room and it did not looked clean! The bathroom sink looked gross. There were little hairs on the sink. There were no remote control for the TV and could not connect to WFI. I didn’t bother to let the front desk know bcuz too tired to... read more
Business response:
Dear Sonia, We sincerely apologize for the disappointment you experienced during your stay. Your feedback is taken seriously, and we regret the lapses in service you encountered. We review the issues you have outlined with our team to ensure a more professional and welcoming environment moving forward. Your comfort is our priority, and we are committed to improving our guest experience. Please consider giving us another opportunity to provide you with the exceptional stay you deserve. We hope to welcome you back for a much-i... read more
Dirty
Business response:
Dear Gabi, Thank you for your feedback. We apologize for any cleanliness concerns you encountered during your stay. We take your comments seriously and will share this with our housekeeping team to ensure that it does not happen again. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
False Advertising I believe that the pictures associated with this hotel is false advertising. Filthy rooms, interior of the property filthy, bedding and towels filthy. This is the most disgusting hotel I have ever stayed in, in my entire life.
Business response:
Dear Charese, We sincerely apologize for the unacceptable experience during your stay. Your feedback is deeply concerning, and we regret any inconvenience caused by the cleanliness issues. This does not reflect our usual standards, and we will take the necessary steps to address and rectify the situation. We appreciate your honest input, as it guides us in our ongoing efforts to improve. We hope you will reconsider and provide us with another chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.