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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
To start, towels and bed sheets seemed dirty. With hairs on them. Bathroom door had some nasty stuff that I don’t know what it was. Now, worse part of my staying there. I found roaches! Little ones and the adult ones! I wouldn’t recommend this hotel. Looks nice from outside but inside is just disgusting. Roaches???
Business response:
Dear Maximo, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you... read more
They ran out of toilet paper on our first day. Told us they’d let us know if they found any. They never did.
Business response:
Dear Erica, We are sorry about the issue you encountered and deeply apologize for the inconvenience caused. Our team strives to ensure all facilities are in good working order for our guests, and we fell short in this instance. We have addressed the issue with our team and are taking steps to prevent such incidents. Our front desk team is always there to help you. We appreciate your understanding and hope you will give us another chance to provide you with the exceptional service and accommodations we strive to deliver to ou... read more
There is roaches in the room and the parking lots are full of garbage. The staff is great and helpful though.
Business response:
Dear Wei Bin, Thank you for staying with us and sharing your review. While we are pleased that you loved the hospitable service provided by our team, we apologize for the inconvenience caused by the mentioned issues. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for an... read more
The tub, toilet, and room was dirty. Dirt and grime cleslry visible. No towels are available on hand except once.
Business response:
Dear Tianna, Thank you for taking the time to give us feedback on your recent stay at our hotel. Every guest expects a clean, well-maintained property as a home away from home when traveling, and we apologize for failing to provide that for you. Be assured we take the cleanliness of your suite and the entire hotel very seriously, and remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,... read more
Never again Room was loud , smelled like marijuana and shower was dirty and sprayed water everywhere and I killed 2 roaches
Business response:
Dear Thomas, Thank you for being our guest and for taking the time to review your experience. We apologize for your allotted suite not being up to your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have notified our housekeeping and maintenance team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before alloc... read more
Noone was around to check in. Waited 10 minutes before being helped.
Business response:
Dear Raully, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team was unavailable to help you with your check-in. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry for the hold. Thank you for bringing this to our attention; we will share your feedback with our team and work towards improving our check-in process to ensure our future guests are not similarly impacted. We hope you'll give... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,590 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.