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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay AWAY from here Customer service is nonexistent. They are rude and so entitled you would think they own the place. My room was not cleaned properly I found a whole pair of leggings and t-shirt underneath the sink in the bathroom. Hair was stuck to the tub and wall. Overall ridiculous.
Business response:
Dear Yolanda, We sincerely apologize for the subpar experience you had during your stay. Your feedback regarding the customer service and cleanliness issues is deeply concerning, and we regret any inconvenience caused. We take your comments seriously and will address these matters with our team to ensure improvements. Please accept our apologies for falling short of your expectations. We appreciate your understanding and the opportunity to rectify these concerns. We hope to have the chance to provide you with a significantly... read more
Horrible the smell was overwhelming, someone had been in the room. Dirty we had to leave and ask for a refund which I’m having trouble getting. I didn’t know this place was a low income apartment also
Business response:
Dear Julie, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent visit. We regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We genuinely appreciate your input as it helps us enhance our service. We hope to have the opportunity ... read more
Don’t stay here! Shabby, run down, dirty, disgusting hotel! Super noisy. Apparently there’s a lot of theft there so you have to ask for dishes, etc. the silverware was filthy. But, of course, they didn’t have any dish soap. A cockroach ran out of the coffee maker they gave me. The place is just gross!!! The staff was nice & helpful!
Business response:
Dear Kim, We deeply regret that your experience fell below expectations during your recent stay. Your feedback about the condition of the hotel, noise, and cleanliness issues is concerning, and we sincerely apologize for any discomfort caused. We appreciate your acknowledgment of the staff's helpfulness and apologize for any inconvenience you encountered. Rest assured, we will address these matters promptly to enhance our services. Your input is valuable, and we hope to provide you with a significantly improved experience in... read more
Dirty bed sheets, horrible smell through out the hallway and room.
Business response:
Dear Jesse, We sincerely apologize for the unpleasant experience you had during your recent stay. Your feedback regarding the dirty bed sheets and unpleasant smell is deeply concerning, and we want to assure you that this does not align with our standards. We have notified our housekeeping team of your concerns, and remedial steps are underway to ensure such inconvenience does not occur again. We hope you will consider giving us another opportunity to provide you with the quality stay you deserve. Sincerely,Hotel Management
To start, towels and bed sheets seemed dirty. With hairs on them. Bathroom door had some nasty stuff that I don’t know what it was. Now, worse part of my staying there. I found roaches! Little ones and the adult ones! I wouldn’t recommend this hotel. Looks nice from outside but inside is just disgusting. Roaches???
Business response:
Dear Maximo, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.