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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roach Motel- see image Before I could check in I smelled marijuana, Checked in went to my room started the shower FLOODED the bathroom & Kitchen. Asked for towels to clean up the flood front desk guy brought me a ball of half clean towels, since I was only staying for two nights, and I didn’t plan on actually being in the room I was OK not happy, but the hotel was doable. Once I exited the shower, I seen a bug crawling on the nightstand immediately killed. It made sure that there were no bedbugs in the room, and proceeded to... read more
Business response:
Dear Veronica, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for not meeting your expectations regarding the condition of our property. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We are sorry that these issues compromised your plans ... read more
Honestly, I really disappointing place. I didn't expect much for the price with the pictures of the property must have been when it first opened. Scuff marks on doors everywhere, corroded sinks, grout broken all over the place. Smoke detector falling out of the wall. Just left there. Lots of these are easy fixes, but it seems like no one cares about the upkeep of the property. We'll never go back, if I can help it
Business response:
Dear Carmel, Thank you for sharing your experience, and we sincerely apologize for the disappointments you encountered. Your feedback is crucial, and we regret that our property did not meet your expectations. Please be assured that we are addressing the issues you've raised with our team to ensure improvements in our upkeep. We value your insights and would be honored to have another opportunity to provide you with a better stay. Your comfort is our priority, and we appreciate your understanding.Sincerely,Hotel Management
Pass on this place. Pick the hotel due to its location to the Toyota Arena. Check-in went fine, but once we got to the room, it was not what we expected mold in the bathroom, toilet backed up on first flush, always were dirty. It appears that they allow pets, sleeping with barking dogs and rooms next to you was difficult People yelling at each other in the middle of the night. Would not stay here again there is a La Quinta close by that I will stay at next time. I travel for a concert at the Toyota Arena by the way the break... read more
Business response:
Dear Jeff, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly... read more
The hallway leading to room has a bad smell, like cat urine/moldy/sour smell. Also smelled Marijuana coming from a room nearby. Our room 344 was not clean, trash was under the bed, including a cup. There was hair on the sink and on the back of the toilet, barely any toilet paper, had to request some from front desk. There was not any tissues or wash cloths either, had to request those at front desk as well. It was kinda noisy in the hallways. My wife saw cigarette ashes in the hallway as well. Overall, its not clean and does... read more
Business response:
Dear Jesse, We appreciate you sharing your experience, and we sincerely apologize for the issues you encountered during your stay. Your feedback is crucial in helping us address these concerns and improve our services. We assure you that we take these matters seriously and will work diligently to rectify the cleanliness and odor issues you mentioned. Please know that your comfort and satisfaction are our top priorities, and we hope to have the opportunity to provide you with a much-improved experience in the future. Thank yo... read more
Nightmare My 14 year old I booked stayed here for 2 nights, no tissue was in the room, no chair to sit and do any work, the room was dirty, a pile of hair was on the side of the bed, the linen on bed was not changed, hair and spots as well as dirty smell on the linen, there were roaches in the room, and the bathroom ceiling was coffered with mold, thus stay was very traumatic, I was highly shocked considering the location… And price!!! I will never look to say in an extended stay ever again,EVER!!!
Business response:
Dear La Toya, Thank you for bringing these concerns to our attention. We sincerely apologize for the unacceptable conditions your 14-year-old experienced during their stay. This is far from the standard we strive to uphold, and we are deeply sorry for the distress this caused. Your feedback is being taken very seriously, and we will be addressing these issues with our team immediately. We hope you’ll reconsider and allow us the opportunity to provide a much-improved experience in the future.Sincerely,Hotel Management
It had cockroaches, and the bed was bad . People walking in collecting linen strange maybe to wash unknown. Someone wanting a blanket downstairs and it wasn’t even folded. He said everything was inside a blanket strange.
Business response:
Dear Sharon, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in ... read more
Unhappy For a one night stay it was ok. However, hearing dogs and cats is something I’m not use to. Then there was the fact that I requested an accessible room and was put in the 3rd floor and not in an accessible room at all. I was very displeased the our accommodations.
Business response:
Dear VALENCIA, Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely, Hotel Management
it is an extended stay they should have basics like a coffee pot or coffee ,no ice machine ect ..
Business response:
Dear Lily, Thank you for sharing your feedback about your recent stay at our property. We strive to provide our guests with accurate information about our hotel and its amenities, and we apologize for any confusion we may have caused you. We keep our dishware at the front desk to maintain hygiene, but we are more than happy to bring it to your room upon request. We have shared your comments with our team to make the necessary improvements. We appreciate your patience and look forward to hosting you again soon.Sincerely,Hotel... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,590 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.