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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
VERY DISAPPOINTED! We had to wait for check-in. There weren't any available restrooms in the lobby. The kitchen sink faucet leaked, the shower was stained, there weren't any toiletries or hair dryer or remote for the TV. The bathroom door wasn't able to close or open properly. BUT, the bed was comfortable.
Business response:
Dear Stephanie, Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you encountered during your stay. It's disappointing that certain aspects of your experience fell short of expectations. We understand how these issues could be frustrating and will address them with our team to ensure improvements. On a positive note, we're glad you found the bed comfortable. Your experience is important to us, and we hope you will consider giving us another opportunity to provide you with the qua... read more
It needs updating but the room was clean. Won’t stay there again or recommend
Business response:
Dear Catherine, Thank you for sharing your feedback. While we are pleased to hear that you found the room clean, we regret that other aspects of your stay did not meet your expectations. We acknowledge that updates are needed and are actively working to enhance our facilities. Your feedback is invaluable as we strive to improve our services. We hope you might reconsider staying with us in the future to experience these improvements firsthand.Sincerely,Hotel Management
We did not stay the night due to a lot of things like sofa bed not stable, no blanket or pillows, call front desk “not helpful at all” found someones dirty clothes under bathroom sink, room is dirty smells, had to find another hotel late at night called Expedia customer service they are no help as well as they do not want to give me a refund I am very disappointed with Extended stay and Expedia as they did a poor job in customer service will not be using them again.
Business response:
Dear Gilbert, Thank you for the honest comments about your stay with us. We sincerely apologize for the inconvenience you encountered during your stay and if our staff was not responsive to your needs. Also, we regret any oversights in preparing your room. Our goal is always to provide every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all... read more
Dirty Room The room was dirty as soon as we walked in it smelled like mildew then we smelled the linens and the pillows and they smell like mildew.. The shower had mold around the tub.. Didn’t have ice machine . their vending machines charged any item for five dollars, which is ridiculous. this would be the worst hotel that I stood in and me and my wife, like to travel we never ever recommend them
Business response:
Dear Guest, Thank you for your candid review of our hotel. Our promise is to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay, and we apologize for the housekeeping issues you encountered in your suite. We will address this with our team. Regarding ice machines, please know that at our hotel, we provide fully equipped kitchens with full-size refrigerators, including ice trays, for your convenience. Therefore, we do not have ice machines on our property. ... read more
This place was the absolute worst. Don't believe the positive reviews or the select photos they have. This place is so dirty. Literally mold growing in the shower everywhere. Like a lot of mold. Everything is broken or dirty. The towel hanger is falling off the wall. Carpets super dirty. Not safe. Homeless frequently are in the parking lot. We had one right by the side entrance appearing to be on drugs. The smell in here is disgusting too. Like must. There is a garbage room on the end of each hall that stinks bad. You have a... read more
Business response:
Dear JoeyThank you for reviewing our hotel. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your visit. We don't encourage any illegal activities in and around our premises and also work closely with local police to keep a safe and secure environment. We appreciate you bringing these issues to our attention. Your concerns are being shared with the appropriate individuals. We are grateful for your patience and hope you will revisit for the flawless visit y... read more
It's the most terrible place I have ever been to! There was no staff at the check- in station until 5 to 7 minutes after arrival, and when she arrived, she didn't welcome us; not even a smile. The first day, there was a live roach that was pregnant on the small hair dryer on the wall (I have a photo to prove it), the carpet was filthy, the floor in the kitchen was sticky, no wash cloths and no hand towels anywhere, no handwashing soap and paper towel in the kitchen, and the A/C wall unit is 1 inch away from the bed. There we... read more
Business response:
Dear NANCY, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Our primary mission is to provide our guests with comfortable accommodations and excellent service by a warm, responsive te... read more
Filthy room I just stayed here and the room I had was filthy. There looked to be a cigarette burn on the table, the wall in the bathroom had paint peeling indicating a water leak from the above room. The floor in the bathroom was also squishy and showed water damage. The room was very musty and smelled like it had previously been smoked it. Would not recommend this place.
Business response:
Dear Guest, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management
TERRIBLE! I booked and prepaid 2 rooms only 1 available upon my arrival! dirty, small room. nasty mold on bathroom floor, duck tape on shower bathtub, thermostat hanging off wall, tiny muffins and instant coffee for “continental breakfast” This place should not be this expensive. I will never extend my stay here again with this extended stay!!! Worst experience ever! I hated to have my son in this nasty room. Shame on you extended stay
Business response:
Dear Jessika, We sincerely apologize for your unacceptable experience during your recent stay. Your feedback regarding cleanliness and room condition is profoundly concerning and does not reflect our usual standards. We take these matters seriously and have already addressed them with our team to ensure immediate improvements. We regret any discomfort caused to you and your family. Additionally, regarding our breakfast, we assure you that we are working diligently to enhance our offerings. We hope to regain your trust and we... read more
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,405 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.