This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wasn’t allowed to check in until 3:20
Business response:
Dear Kapil, Thank you for your feedback. We apologize for the delay in your check-in. We understand how important it is to have a smooth arrival experience, and we regret that we were not able to accommodate you earlier. Our check-in time is set to ensure rooms are properly prepared for all guests, but we’ll review our procedures to improve in this area. We hope you’ll consider staying with us again in the future. Sincerely,Hotel Management
Rooms are old and require an upgrade. Didn’t feel comfortable in my room. I would probably not stay at this hotel going forward
Business response:
Dear Diana, Thank you for your feedback. We sincerely apologize that your experience did not meet your expectations and that you found the rooms to be in need of an upgrade. Comfort is a top priority for us, and we take your concerns seriously. We appreciate your comments, as they help us identify areas for improvement. We hope you will consider giving us another chance to provide a more comfortable stay in the future. Sincerely,Hotel Management
This was one of the worst hotels that myself or my staff has ever been to.
Staff is great here but rooms are absolutely filthy. Bathtub is covered in rust and our initial room reeked of urine. The staff went above and beyond to help us though.
Business response:
Dear Ren, Thank you for taking the time to share your feedback. We are glad our staff provided excellent service during your stay. However, we sincerely apologize for the cleanliness and room condition issues you encountered. This is not the standard we strive to uphold, and we will address these concerns with our maintenance and housekeeping teams. We regret the inconvenience and hope you will consider staying with us again for a much-improved experience.Sincerely,Hotel Management
There was no power for two days.
Business response:
Dear Ariana, We sincerely apologize for the inconvenience caused by the power outage during your stay. We understand how disruptive this must have been and regret that it affected your visit. While the situation was beyond our control, we are actively working to address such issues more promptly in the future. Your feedback is invaluable in helping us improve our services. We appreciate your understanding and hope you'll give us another chance to provide a more comfortable and uninterrupted stay on your next visit. Thank you... read more
Power outage
Business response:
Dear Vanessa, We sincerely apologize for the inconvenience caused by the power outage during your stay. We understand how disruptive this was and regret that it affected your experience. We are committed to ensuring our guests’ comfort and hope this incident does not deter you from choosing us again on your next visit to the area. Your feedback is crucial in helping us improve, and we look forward to the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.