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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a happy customer My key wouldn’t work so I spent an hour standing out trying to get it to. Was told that this room sometimes the lock doesn’t work so I needed to keep trying. Instead of helping me, they sent me back a few times to try again. I went back once again and finally someone went with me even though he seemed annoyed to do so. It turns out the lock needed batteries. Sorry, you shouldn’t leave a single female outside to keep trying a door that you clearly know has problems. Ended up staying in the second room I b... read more
Business response:
Paige, thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with our team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Paula, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Nope!! The place is dirty. The pillows and sheets smelled like bo. The door was dirty as was the floor. I couldn’t get all the kitchen supplies they say they have. The room rate fluctuated vastly and the pet fee is sky high!! 150 dollars that you don’t get back no matter what!! There is a lot of undesirables around, the fire department emt and cops showed up one night and a fellow followed my daughter back to our room and proceeded to insist she answer questions about her relationship status!!
Business response:
Please accept our sincerest apologies for the disappointing stay you had, and we regret the difficulties you encountered. Regarding the cleanliness, we have shared your feedback with the housekeeping team to be more diligent going forward. We value your additional comments and hope you will consider staying with us again so that we can provide you with a much better experience. Sincerely, Hotel Management
The stovetop other then that the floors was not clean the t.v had white lines on every channel, there was a used bar of soap in the bath tub
Business response:
Thank you for your recent stay and your feedback. We have read your comments and are sorry to hear we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opportuni... read more
It was extremely dirty, was given a room that someone had just left. The smell was terrible
Business response:
Adam, thank you for taking the time to post your thoughts about your recent visit. We are truly sorry that your suite was not in the spotless condition it should have been. we apologize that steps were missed in our inspection procedures and we can only assure you going forward that this has been addressed. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
The room was filthy. Pennies fell out of the “clean” comforter and sheets. Debris all over the bed sheets and comforter counters toilet and floor. Most disgusting place I’ve ever booked. Exhausted at 11:30 pm driving all day but I immediately left after viewing this room.
Business response:
Thank you for your feedback. We are sorry for the cleanliness issue you encountered in your room and regret the unpleasant experience you had. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. It is unfortunate that you... read more
Property is in terrible condition. Beds and chairs are uncleaned. Moreover, door key never works. First time I had such a level of disappointment during travel.
Business response:
Shrikant, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. Your feedback will be shared with our housekeeping team for review and action. Moreover, we will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Also, We are very sorry for the inconvenience you had with the key card. We hope you will return so we can make i... read more
Dirty hotel Very dirty run down rooms and building. Nicest thing was the small lobby to check in.
Business response:
Angela, thank you for taking time to provide a review. We apologize for the cleanliness issue you experience at our property. We have taken note of your concerns and will be addressing this with our housekeeping team. Your feedback will help us to improve the experience for all of our guests. We hope to have the opportunity to welcome you back to our hotel. We are confident your next stay will be outstanding in every way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,825 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.