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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Supermdirty old and the smell of Cigarrate terrible
Business response:
Thank you for sharing your concerns through your feedback. We sincerely apologize for the smokey experience and the cleanliness issue in your suite. We will discuss your comments with the appropriate individuals to take corrective actions to enhance our guest experience. We regret the inconvenience caused and hope you will allow us an opportunity to redeem ourselves. Sincerely, Hotel Management
People smokes near the rooms
Business response:
Jaime, thank you for your review. We are sorry for the smoke smell you experienced and regret the inconvenience caused. Even though we are a non-smoking hotel, on a rare occasion we have guests who do not comply. We hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Couldn’t stay. Requested refund. Have not seen refund yet.
Business response:
Solomon, thank you for sparing some time to share your feedback. We are sorry to know about the inconvenience you are having. Unfortunately, financial inquiries on reservations made through a third-party site must be made through them, and we humbly suggest you contact them directly. We hope you will allow us to host you in the future. Sincerely, Hotel Management
They didn’t even let me stay because I didn’t have a major credit card. But my room was prepaid and they didn’t care
Business response:
Chania, thank you for selecting us. We are sorry you were disappointed with regard to the cards that we accept. The cards that are acceptable are mentioned on our website, so our guests can know at the time of making reservations. We hope you will allow us to host you on your next trip. Sincerely, Hotel Management
There were dead medium size roaches in the bathroom abs in the kitchen area. I stayed for 1 hour and went to another hotel.
Business response:
Thank you for your review. We apologize for the insects you encountered during your stay and regret the inconvenience caused. Our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
The dogs barking and lack of even a plastic glass in the room was only surpassed by the giant pile of dog poop outside my door while the owners just sa my in the parking lot painting graffiti on his van. The room was not clean the carpet was disgusting and for 100 dollars a night I should have gotten better. What a disgusting dump.
Business response:
Lou, thank you for your review. We are sorry about the dog barking and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
BUGS, TRASH, & ROCK HARD BED One of the worst hotels that I've ever stayed in. The temperature was 95+ and all the trash was left outside my door. The smell was horrible.(See pics) There was a cricket in my room so I didn't get much sleep the first night. Bathroom sink was clogged and I didn't know it until I washed my face and the sink didn't drain my entire 2 day stay. Toilet seat was extremely loose. Bed was not comfortable. I could have gotten better sleep on the floor and the pillows were cheap dollar store quality. Wil... read more
Business response:
Roosevelt, thank you for being our guest. Please accept our sincere apologies for the housekeeping and maintenance issues you encountered during your stay. Your comments are important to us as it helps us improve our guest experience, and we assure you they are discussed with our housekeeping and maintenance teams to take appropriate actions. We are also sorry to know you could not have a good nights' sleep due to the uncomfortable bedding. It is never our intention to cause any discomfort, and we hope to receive a chance to... read more
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,825 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.