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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I found blood in bed sheet which I really don’t like it
Business response:
Thank you for your review. We're sorry that you had some housekeeping service issues in your suite. We have room inspection procedures so that this does not happen, so we apologize that steps were missed. Your comments have been shared with our head of housekeeping and we have taken action to ensure we do not repeat these service issues again. We hope you will consider us whenever you return to Louisville so that we can make this up to you. Sincerely, Hotel Management
Keep looking or sleep in your car Rough shape. Very ran down. Bad odors and nasty carpet. Stains on the comforter. Staff was nice though.
Business response:
We would like to offer you our sincerest apologies for our hotel not living up to your expectations during your stay. We do not take cleanliness issues lightly, and we will be addressing this with our head of housekeeping. We have checks and balances in place to double inspect every suite before a guest checks in, or returns back to their suite. We are redoubling our efforts to make sure we adhere to these procedures. We hope we will have the pleasure of welcoming you back to our hotel in the near future to provide you with ... read more
Pass on this place This place is a dump dirty dirty ....
I never got to stay there because they were over booked I need a refund
STAY AWAY FROM THIS HOTEL! I do not recommend staying in this dump, the hallways were very dirty and reeks of urine, the room is cramped with beds-no space to move around. The room was very dusty and it triggered our allergies, the linens looked like they've been used-it's all wrinkled. Stains all over bathroom toilet, luckily we brought disinfectant with us. By far THE WORST EXTENDED STAY HOTEL experience!!
Business response:
Malvin, thank you for being a guest at our hotel and sharing the areas of development. A well-maintained property sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Your feedback is essential, so it’s been discussed with our housekeeping team. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hot... read more
It was very dirty stinky carpeting dark room making refrigerator dirty shower and sink smells very bad. I would never ever ever go to one of these again
Business response:
Please accept our apologies for the inconvenience caused due to the cleanliness issues in your room. A well-appointed accommodation surely sets the tone for a restful stay, and we are sorry this was not in your case. Your feedback is discussed with the head of our housekeeping team to ensure we improve our service levels. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business tay Property not properly maintained and operated. Bathtub drain didn’t work, it was clogged in my room. Found this out when I showered. Trash containers located outside were overflowing with garbage around the building. I checked out and was told I couldn’t get a receipt? i was told to get it from Expedia....
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,825 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.