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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty run down hotel. The building has been abused and so many areas need repainted or repaired. You can not comfortably walk without shoes in the room. I called down because toilet was not flushing and was told no one could look at it for 2 days. We were just staying the night and asked to be moved and was told they had no rooms to move us. Since we booked on hotels.com I could not pack up and leave
Business response:
We truly apologize for the many difficulties you faced during your stay with us. The housekeeping team and maintenance team has been made aware of the in-room problems you described and we will ensure these are taken care of. We apologize for the lack of attentive service from our staff and for the inconvenience this caused. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Typically the over all appearance of the property is decent. I greatly disliked booking a room through Expedia and arriving to find several people waiting for a room in the lobby. The clerks disappeared for 30 minutes not communicating with people waiting. This is the second time this has happened at this location. Eventually, got another room after a 25 minute wait on hold for Expedia customer service.
Business response:
Thank you for your detailed review. We are extremely sorry for the isolated incident you encountered during your stay and regret the inconvenience caused. We are reviewing these situations you mentioned with our team members to see what went wrong in your instance and how we could have handled them better. Our goal is for every guest to leave with a favorable impression, so we appreciate you bringing this to our attention. Please reconsider visiting us again so we can restore your faith in our hotel and provide you with the ... read more
Extended stay I will not stay there again..Everything over price..poor service..linen not changed. Towels had to be pick up at front desk with used ones..Requested ironing Cover... never got. Laundry rates to high for washing clothes.. hotels rates to high for no service...
Business response:
Sharron, thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We are sorry you feel we did not merit the rate you paid. We conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. Tha... read more
Bed full of dog hair I have started at many extended stays throughout my career. Usually, they are clean and comfortable no matter if they’ve been updated. This one was not. I pulled the comforter back to find dog fur, a lot of dog fur, and stains. The bathtub had pieces of soap stuck to the wall and wouldn’t drain. The microwave had stuck on food and the corners had cobwebs. I will definitely not be staying there again.
Business response:
Summer, thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
There was a bloody handprint on the shower curtain. Hair in the bathtub. Blood spots on the bathroom wall. The floor in the bathroom and the kitchen had residue and spots all over. The chair had residue dripped down the side. The sheets on the bed had stains. The refrigerator was rusty. I didn’t want to touch anything in the room. The staff clearly smokes in the main office. They were very lazy and not helpful. This was an overall terrible stay.
Business response:
We sincerely apologize for the cleanliness issues you encountered in your room. We have discussed your feedback with our housekeeping team to make sure the rooms are thoroughly cleaned and inspected before allocating to future guests. We are also reviewing your comments with our front desk team to ensure what you encountered is not repeated. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not so good for professional business but it's ok for budjet people
Business response:
Thank you for being our guest. We are sorry for the disappointing stay you had with us and that we missed meeting some of your expectations. We value your feedback and look forward to welcoming you back soon for a better experience. Sincerely, Hotel Management
"Non-smoking" The first "non-smoking" room we were in smelled like an all-night poker game had just wrapped up... I swear there was still actual smoke lingering in the air. The second "non-smoking' room we were given smelled like a regular ashtray. It was tolerable, but I still don't have the smell out of my CPAP. The stink took away entirely from the otherwise OK accommodation.
Business response:
Brandon, we are truly sorry for the smoke odor you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Close to hospital. However, not very clean. Wasn't informed about not cleaning room for 7 days. Ran out of toilet paper and towels.
Business response:
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We are also sorry for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well-stocked. We are gratefu... read more
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,825 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.