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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing Stay - Complained and No Response Upon checking in I hit my first of many snags. I was told that the room type that I booked was unavailable, so they did not have a room for me to check into and tried to turn me away. After I insisted that I had paid for a room and needed one, I was told that they could upgrade me from a queen to a two double room, which they did. The room itself was in need of a more thorough cleaning, as there were stains on the carpet, dust and dirt in the dresser drawers, and hair in many p... read more
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
The price was decent and the office staff friendly. Unfortunately, they were overshadowed by cleanliness and amenities. The shower had not been cleaned since the previous client as it still contained head hair pubic hair and even soap residue. Though it was cleaned up when I complained, the image was still in my mind and I never used it once during my stay. The amenities were minimal and consisted of a small bar of face soap and one of body soap...period. There was not one bit of kitchenware in the cupboards - not a cup, kni... read more
Business response:
Thank you for evaluating your stay. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, know our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly understand why you may have found our amenities a bit d... read more
The property wasn’t well kept and the customer service at the front desk was really bad!
Business response:
Thank you for being our guest and for sharing your feedback. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case. We are sorry you encountered poor service from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such mistakes are not made in the future. Thank you again, and we look forward to having another opportunity to serve you and prove that we ar... read more
Refrigerator rusted, walls dirty, under beds dirty, stove dirty, tv reception was horrible, towels for 2 when we had 3 in our party. Breakfast included was coffee and that is it. Left one day early. Overall a horrible experience will be deleting our Travelocity application.
Business response:
Thank you for your review of your recent visit. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance departments to make sure corrective actions are taken. We are also sorry our grab-and-go breakfast was not to your likings. We will share your feedback with our breakfast team for future additions. Please give us another opportunity to redeem ourselves. Sincerely, Hotel Management
We booked two rooms online about a month in advance and the day before we came down we had called to see if we could check it any earlier, we were told that we could not due to them being completely booked for the entire weekend. Once we arrived the place was dead. We were 8 minutes to check it and told once again that we could not check in early. The man at the front desk was borderline rude. After we finally got checked in the one room they gave us on the 1st floor had not been cleaned. The door to the room was standing wi... read more
Business response:
Thank you for reviewing your experience. Please accept our apologies for the inappropriate behavior of one of our team members at the front desk and the cleanliness issues. We always aim to deliver clean accommodation and great service, but we regret the inconvenience caused. Your feedback is discussed with the heads of the appropriate teams in an effort to improve our service levels moving ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. ... read more
When we arrived to check in, we knew that we couldn't check in until pm but after being in the car for a while, we asked if we could use the bathroom and the employee working the check in desk told us no there isn't one.
Business response:
Thank you for choosing to stay with us. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management
We arrived to find our none smoking room smelling strong of smoke. With some difficulty we got another room. We stayed 5 days, not once was the room cleaned nor clean towels provided without having to go ask. There was an iron but no ironing board. TV had very bad reception. Stove did not work, Microwave was missing the turntable. If it had not been for having prepaid, we would have moved.
Business response:
Thank you for reviewing your stay. We are sorry for the issues you encountered during your stay. Your concerns will be shared with our maintenance team to fix it immediately. Even though we conduct regular maintenance checks, we will refocus our efforts to make improvements. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights. However, these services are always available upon request for an additional fee. We regret the inconvenience caused and hope to make it up t... read more
No daily maid service. Would be nice to at least have the option. Plus no dishes in the kitchens.
Business response:
Jesse, we regret knowing you did not like our kitchenware and dishware policy. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,825 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.