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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff resolved the refund issue pretty quickly. By me check in at 3 am in another hotel I lost a 104.00 so I lost money so booking and the hotel itself was horrible
Property was dated. Would at least like to have frezh towels daily.
Business response:
Thank you for sharing your concerns. We are sorry for your disappointment with the condition of our property and that you were not pleased with your stay. Your feedback is of utmost value, and we have made a not of it. We regret the inconvenience caused, and please consider being our guest again so we can restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Nothing at all terrible room terrible building horrible bathrooms
Business response:
Thank you for your review. We're disappointed to read your feedback, and we apologize for your less than stellar stay. Please be assured that we have discussed your concerns with the appropriate teams, and we're taking proper actions to ensure a more wonderful experience for every guest entering our doors. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Never even got to stay had a family emergency and they still did t want to refund my money back
Business response:
Thank you for sharing your experience. We are sorry for the issue you had with the charges. Please feel free to reach out our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
They’re canceled my reservation last minute and Expedia help me another hotel
Business response:
Thank you for your review. We apologize for the mix-up with your reservation and for not being able to accommodate you. Please be assured that we’re investigating the issues you described and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
This property overall was very disappointing. The first room given to me had not been cleaned. The second room #200 had furniture without drawer handles and one drawer didn’t even close. Then in the middle of the night a roach dropped on my head and I couldn’t sleep the rest of the night. The staff supposedly sprayed and cleaned the room. That night I moved the recliner away from the wall and found two empty bottles, wadded up paper and a lot of dust balls. Apparently they never move the furniture to thoroughly clean. I repo... read more
Business response:
Thank you for being our guest. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate steps to fix the problems you mentioned. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Bad Our first room - a/c not working nor was tv. Second room - bathroom had no door handles. Everything was worn and outdated. Possibly the worst hotel I have stayed in!
Business response:
Michael, thank you for the feedback. We are sorry for the difficulties you had in your rooms. Your concerns regarding maintenance will be share to fix it immediately. We also regret your disappointment with our property needing update and will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Thank you again, and we hope to make it up to you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,825 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.