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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay at this hotel This hotel needs to shut down while they fix their many issues. They put me in multiple dirty rooms, before finally finding me one that was clean, but all the lightbulbs had been removed and there was no toilet paper. The staff is arrogant and useless. They claim the only person authorized to help you is the manager and he is never there. The showers in many of the rooms leak badly, the housekeeping leaves hair and dirt everywhere. They allow guest to congregate outside rooms and in the parking lot ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Horrible It was horrible! They gave away my room before I checked in. They gave me another two rooms and people were in the rooms already. They put me and my family's safety at risk. We left because we did not feel sAfe!
Business response:
Veronica, thank you for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Not much of anything staff was courteous it was dirty outdated for the price
Business response:
Alan, thank you for being our guest. We are sorry for the cleanliness issue you encountered and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Garbage all over the room behind all the furniture and under both beds
Business response:
Thank you for your review. We apologize for not living up to our commitment to a clean, fresh suite during your visit. Your feedback will be shared with our housekeeping team for review and action. We appreciate your observation of the main door and hope to have another opportunity to redeem ourselves. Sincerely, Hotel Management
Awful Dirty hotel.
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Disappointed Staff was polite. Dirty band-aid in bathroom, garbage under beds. Room very, very cramped. Refrigerator door did not close all the way so, nothing stayed cold. Carpeted floor was very wet upon arrival and my white socks turned black. AC was very dusty, blew dust around the room. Entry door to room did not seal. Dresser drawer came off in my son's hands.
Business response:
Thank you for posting a review of your stay. Although you were pleased with the service provided by our associates, we apologize for the cleanliness and maintenance issues you encountered in your room. Please be assured that we have discussed your concerns with the respective teams, and we're working with them to fix all the problems immediately. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,825 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.