Extended Stay America - Louisville - Dutchman

Anonymous 

on Expedia

6 years ago

This place is basically a flop house. People in and out all night an you can tell they live there , some even have grills in the walkway. The garbage cans the walkways are over flowing with trash. The room is advertised as newly renovated that is clearly not the case. There was not even and alarm clock or HD tv. As far as the grab an go breakfast - I have no Idea were you would find it there is no such thing as a lobby and I was not told upon check in anything about it. 

Anonymous 

on Expedia

6 years ago

It smelled of cigarette smoke so much that my asthma kicked in. Also the sheets had not been changed. I will never stay an American Extened Stay facility anywhere! 

Anonymous 

on Expedia

6 years ago

The room wasnt clean at all! There was trash on the counter top, bed wasnt made, and towels where everywhere(i took pictures). I called front desk and was told the only thing that could be done was to refund me my money. I was ok with that my issue is a manager was suppose to contact me about the situation has yet to do so... 

Nicholas 

on Expedia

6 years ago

Dutchman extended stay Stood outside of the Office door at 11 o’clock at night waiting for someone to let me in it was about 10° in Michigan then he told me I couldn’t use the Wi-Fi because I wouldn’t be checked in technically till the morning the rooms were outdated just looked old like a Motel 6 but a studio. Somewhere else. Go there. Lol 

Chris 

on Expedia

6 years ago

My daughter went to plug in a lamp and got shocked bare wires on the cord reported it was there three nights never got fixed 

Anonymous 

on Expedia

6 years ago

Keys did not work first 3 times we tried to get in the room. My husband had to go down and ask for washcloths as there was none in the room and he also asked for a hairdryer but they couldn’t find one. A guest that was checking in behind us asked for a toaster that they couldn’t find one of either. We only stayed one night and had the worst sleep ever cause the pillows deflated as soon as you laid on them and was just uncomfortable. 10 minutes before check out a woman came knocking on the door yelling “check out time!!!” 

Julie 

on Expedia

6 years ago

Have stayed here twice, 1st was Thanksgiving and most recent was Christmas. 1st time a dresser drawer was broken/falling apart. 2nd toilet paper holder was broken off the wall. Got to town early and was held to check in time of 3 actually 10 minutes after. This would have been fine if things were ready at 3. You could tell that a wet bar of soap had been set on the side of the tub, tub did not drain - it was clogged with a bunch of hair, I asked for some of the complimentary dishes and was told they had not been cleaned yet ... read more