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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Took half hour to get checked in. They couldn't tell me where the room was located other than bottom floor. Then I had to go back to lobby because the key card didn't work. Room numbers are so small you had to get out of car the read them. Room smells musty, carpet is damp, and there was only a little toilet paper on the roll and no more to replace it.
Business response:
Tammy, it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
I don’t personally recommend this chain of hotels When I got there I never got a room . They said it was not booked . The only room they said they had available was a room that smelled heavy of dog . So I passed . They never offered to find me a room some where else .
First and last stay. Room was nothing like the pictures. Carpet was stained and gross. Found an empty beer bottle under the bed. Room was covered in other people’s hair. TV was outdated and only about 5 channels actually worked. Room had one set of towels and zero washcloths.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We are also sorry for the issues you experienced with your television channels. We make every attempt to create a home away from home atmosphere and we unde... read more
Worst hotel Worst hotel I’ve stayed in recent memory. Tub backed up. Towels were stained. Chairs were stained. Kitchen area was run down. Rug dirty. Floor was sticky. No hangers. Kitchen sink facet broken. Internet unstable. I had to purchase towels, sheets and hangers. Complained about the tub to no avail. NCAA was in town so this was my only option. Total dive
Business response:
Please accept our sincerest apologies for the issues you encountered in your room and regret your stay was not a pleasant one. Rest assured, your feedback has been shared with the housekeeping as well as with our maintenance team so that our future guests never experience a similar problem. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Liked the tub dont like the rooms they were aweful and they left old food in the fridge in my second room the first one was all trashed
Business response:
Thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered in your rooms. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management.
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,825 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.