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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Traci, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management.
We chose this location because we enjoy staying at Extended Stay because of the kitchen option. They also stated they had been recently remodeled. This property was a huge disappointment. I've stayed at Extended Stays many times and this one has to be the worst. 1. When we got to our room and looked around we found out the refrigerator was in terrible shape. 1A. The seal for the freezer was falling off. 1B. The back of the freezer appeared to be burnt. 1C. It made a God awful chirping noise. We unplugged it during the night ... read more
Business response:
Dear Glenna, thank you for being a big fan of our hotels and for sharing your detailed review with us. We sincerelyapologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well maintained, and comfortable suite while staying with us.We apologize for missing the mark and we are wo... read more
Run down and dirty with clogged tub, dingy towels, etc
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
When I checked in, the desk clerk was amiable, but the hotel itself dated and dirty. When I walked into my room, there was still a head imprint on the pillow. I asked for another room. The clerk apologized, and called to see if the second room was all right. Since at least the bed didn't seem just slept in, I told him it would work. Then I noticed that in my second room, the smoke alarm had fallen off the ceiling and was lying on the credenza (it was in working order, surprisingly), the drawers of which would not shut. The r... read more
Business response:
Dear Frequentravelr, thank you for being our valued guest and for your feedback. We are so very sorry we failed to wow you with our accommodations and for the overall disappointing experience. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We also take your safety very seriously and we are so sorry for the issue you observed with the smoke detector in your guest suite. We would like to address this immediately. Please reach out to us directly at the hot... read more
Found a bed bug under the blankets. This is terrible
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Strong smell of smoke. Sheets looked liked they’d been slept on, chairs and carpets needed cleaning or at least vacuumed, one small plastic cup for us, generally cared for.
Business response:
Thank you for being our guest. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
My stay here was terrible. I felt very uneasy while staying in this location. First, I got there and they didn't have a room for me, they said they were completely booked. Which was odd because I had made my reservation days earlier. After calling a manager and me waiting for a while she "found" a room. When I located my room there were TONS of guys standing outside drinking liquor out of liquor bottles just standing in the parking lot, in front of room doors. I was a girl who was alone that night, this made me feel a little... read more
Business response:
Whitle, thank you for being our guest. Please accept our apologies for the issues you encountered. Your feedback has been discussed with our team to find out what went wrong with your reservation and to avoid such problems going ahead. Also, our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. We hope you give us a chance to redeem ourselves in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,825 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.