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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly. Someone's dog got lose in the hallway and the staff responded quickly after we called to let them know. They got the dog back into the room it belonged in.
Business response:
Thank you for choosing Extended Stay America for your recent accommodations. We appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Thank you again for your feedback, and we look forward to your next stay! Sincerely, Hotel Management
Comfortable stay.
Business response:
Brent, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Friendly service. The property could have been a little cleaner. Trash in the hallways and unpleasant odors in the stairwells
Business response:
Colleen, thank you for choosing to stay with us at Extended Stay America. We're glad to know you were pleased with the service provided by our associates, but we're sorry you were unhappy with the overall cleanliness of our property. We have discussed your feedback with our housekeeping team for review and action. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
read others comments and most comments are spot on. thought it would be different but it wasn't.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
It was only one night We have stayed at this hotel in the past and it was good. This time it wasn’t so good. The bathtub metal plug was on the side of the tub. The shower dropped every time you flushed the toilet. The door to the fridge and the stove top were dirty. It was supposed to be a non smoking room but someone had smoked in it so it didn’t smell good. The staff at the front desk was very friendly but I don’t think we will be back.
Business response:
We hate losing our loyal guests and are extremely sorry for letting you down during this visit. We are sorry for the issues you encountered and regret the inconvenience it caused. A clean, well-maintained suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for reviewing us.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Overpriced for quality of hotel I waited too late to book and there weren’t many choices. The hotel is old. The bed was old and uncomfortable. No coffee pot in room.
Business response:
Kevin, thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 4.1 star rating with 566 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.