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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Its dog friendly so that's a plus for pet owners but going without that knowledge can be overwhelming when they are fighting in the lobby.
Business response:
Thank you for reviewing your stay. We are pleased to know you liked our pet-friendly policy, but we regret the issue you mentioned. We hope you will visit us back in the future so that we can provide you with a memorable experience. Sincerely, Hotel Management
a nice hotel and it is lose to several hotels. There was a few stores in area too.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed our ideal location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Property was clean and well taken cared of. Had issues with the heater but the front desk attended was awesome and fixed it.
Business response:
Chris, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our well-kept property and that our staff was attentive to your needs. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Ok, for value and close to LCU Elevator wasn’t working on first day and I carried luggage to 2nd floor. Staff was friendly. Room could be updated. Some lights were not working. Shower stall is designed that you fail to see the grime and dirt. Tricky but stall not cleaned enough.
Business response:
Angie, thank you for posting a review of your stay. We're glad to know you were pleased with our affordable rates and that you liked the service you received from our associates. However, we apologize for the cleanliness and maintenance issues you encountered in your room. We have discussed your feedback with the concerned team, and we're working with them to fix the problems you mentioned. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The property sits right off the freeway and frontage road. Even with double pain windows you can hear traffic all night. I tried to request a handicapped room through Expedia. It did not make it to the facility. The desk clerk Ian, went above and beyond to help us. We were first given a room on the second floor. that had not been cleaned from the last guest. Ian was shocked and arranged for a handicapped room on the third floor. The room was nice and clean with minor problems. If a fire occurs and the guest is confined to a ... read more
Business response:
Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize that this was not your experience. Your concerns have been shared with our team, and we are looking into where we went wrong and making changes to our processes to better serve our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Michael, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
Clean room. Quiet. No issues.
Business response:
April, we appreciate you taking the time to post your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management
Business response:
John, we enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 4.1 star rating with 566 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.