This profile has been claimed by the business owner or representative.
Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
read others comments and most comments are spot on. thought it would be different but it wasn't.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
It was only one night We have stayed at this hotel in the past and it was good. This time it wasn’t so good. The bathtub metal plug was on the side of the tub. The shower dropped every time you flushed the toilet. The door to the fridge and the stove top were dirty. It was supposed to be a non smoking room but someone had smoked in it so it didn’t smell good. The staff at the front desk was very friendly but I don’t think we will be back.
Business response:
We hate losing our loyal guests and are extremely sorry for letting you down during this visit. We are sorry for the issues you encountered and regret the inconvenience it caused. A clean, well-maintained suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for reviewing us.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Overpriced for quality of hotel I waited too late to book and there weren’t many choices. The hotel is old. The bed was old and uncomfortable. No coffee pot in room.
Business response:
Kevin, thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Its dog friendly so that's a plus for pet owners but going without that knowledge can be overwhelming when they are fighting in the lobby.
Business response:
Thank you for reviewing your stay. We are pleased to know you liked our pet-friendly policy, but we regret the issue you mentioned. We hope you will visit us back in the future so that we can provide you with a memorable experience. Sincerely, Hotel Management
a nice hotel and it is lose to several hotels. There was a few stores in area too.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed our ideal location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Property was clean and well taken cared of. Had issues with the heater but the front desk attended was awesome and fixed it.
Business response:
Chris, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our well-kept property and that our staff was attentive to your needs. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 4.1 star rating with 594 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.