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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for reviewing us.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Overpriced for quality of hotel I waited too late to book and there weren’t many choices. The hotel is old. The bed was old and uncomfortable. No coffee pot in room.
Business response:
Kevin, thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Its dog friendly so that's a plus for pet owners but going without that knowledge can be overwhelming when they are fighting in the lobby.
Business response:
Thank you for reviewing your stay. We are pleased to know you liked our pet-friendly policy, but we regret the issue you mentioned. We hope you will visit us back in the future so that we can provide you with a memorable experience. Sincerely, Hotel Management
a nice hotel and it is lose to several hotels. There was a few stores in area too.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed our ideal location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Property was clean and well taken cared of. Had issues with the heater but the front desk attended was awesome and fixed it.
Business response:
Chris, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our well-kept property and that our staff was attentive to your needs. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Ok, for value and close to LCU Elevator wasn’t working on first day and I carried luggage to 2nd floor. Staff was friendly. Room could be updated. Some lights were not working. Shower stall is designed that you fail to see the grime and dirt. Tricky but stall not cleaned enough.
Business response:
Angie, thank you for posting a review of your stay. We're glad to know you were pleased with our affordable rates and that you liked the service you received from our associates. However, we apologize for the cleanliness and maintenance issues you encountered in your room. We have discussed your feedback with the concerned team, and we're working with them to fix the problems you mentioned. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,244 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.