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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is not maintained. The fixtures are missing the switches and the windows are broke. This property needs a renovation.
Business response:
Thank you for your feedback of your experience. We here at the Extended Stay America would like to apologize for any inconvenience you had while staying with us and hope that you will give us another chance at being your "home away from home."
Would not use Expedia again. They put us in a queen bed and we needed a king. My husband is a big guy. The hotel was sold out so they could not give us a king room.
Business response:
We do apologize that your needs were not met during your stay but we hope that you will choose us again in the future.
Not a great night... The price was good, but the room smelled, the carpet was damp, and the bed was so uncomfortable that I slept in the recliner. Staff couldn’t have been nicer, but I’ll never be back.
Business response:
Sarah, We are sorry to hear that your stay with us did not meet your expectations. We are constantly making changes to improve the quality of stay and hope that you can give us another chance in the future. Thank You
This property did not offer housekeeping. After noticing they didn't come the first day I inquired at the front desk and was advised that it has to be requested and that availability was still based on how many check outs were scheduled. I was allegedly scheduled for housekeeping two days later and when I inquired about it on the day of, I was advised that I could not get it despite the promise made by the other staff person. In addition, at check in, there were several red stains noticed in the carpet, there was a ring in t... read more
Business response:
Thank you for your review. We are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also apologize for the service issue you experienced. We will bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Gross and dirty. Non-smoking but smelled like fresh tobacco smoke and someone was smoking marijuana.
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Room had trash under bed, sheets were dirty. Everything else was ok.
Business response:
Thank you for taking the time to review your visit to our hotel. We are truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. We are will be taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
Our stay was not pleasant! We had a room the first night that the windows were out of the frame and The windows were out of the frames and wouldn’t close. The road noise was terrible along w the barking dog! Moved to a new room were the tv would not work and we were told that it could be looked at on Monday which was our check out day! The mattress was like a box spring. Checked out a day early and keep getting disconnected when we call to get a refund on our last day!
Extended stay advertises that they have "fully equipped kitchens." Be aware that by fully equipped it means that you are running to Walmart or Target to buy pots, pans, cooking utensils, plates, etc. They do not clean the rooms each day, and you have to request clean towels and toilet paper when you run out. I would not stay here ever again.
Business response:
Nicole, thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appre... read more
Useless Staff When i checked my friend in to the hotel the front desk clerk was dismissive and passive aggressive. I managed to dismiss it as she was having a bad day. The next morning i had issues with the general manager. She said that the room i was asking to contact via phone was empty and that nobody by that name was staying at the hotel. When i tried to give her information she was dismissive and she didnt even bother to go and check the room herself to see if anyone was in it. Overall the experience was poor.
Business response:
Robelin, thank you for your recent visit and for sharing your comments about our hotel. Please accept our apology for the unsatisfactory service you received from our associates and regret the inconvenience caused. Our goal is to provide the best customer service possible, and we regret we fell short of this during your visit. We want to get it right every time, so we will share your feedback with the appropriate individuals so we can better serve our guests. Counting on your kind generosity to accept our apology, we hope yo... read more
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,270 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.