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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing I did not stay after seeing my room and the feel of uncleanliness of the property. Also, the internet did not work at all. I had to go across the street and pay double.
Business response:
Keenon, thank you for your review. We apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We are also sorry about the problem you had with the internet. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
The non-smoking room had a horrible smoke stench. The entire room was filthy. The lock on the door did not work.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered and regret the inconvenience it caused. Your feedback has been shared with our housekeeping team to make sure we are consistent with our service delivery. We have also asked them to ensure proper procedures are being followed to remove the smell. Meanwhile, we have alerted our maintenance team to make the necessary repairs. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Hotel Managem... read more
After traveling for 12 hours we get to the hotel just to be told Expedia was supposed to call us and they are overbooked and don’t have rooms for us. Not the hotels fault, Expedia’s fault. I never received a call. I get an email from Expedia asking how my check-in was. Seriously? THEN I wake up this morning to charges on my account from the hotel. Not happy!
Business response:
Thank you for being our guest. We regret we were unable to accommodate you as we were overbooked and the inconvenience it caused. Since it is a third party reservation, any financial inquiry must be routed through them. Meanwhile, feel free to reach out to our front desk so that we can assist you. We hope this will not deter you from choosing us again soon. Sincerely, Hotel Management
Business response:
Taylor, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Dirty It was hard to get service at the front desk. The elevator floor had trash that wasn't picked-up. The room counters and sink was dirty. The tv didn't work. They wouldn't let me change room's due to the Coronavirus. Once you're in the room that's it. How is a dirty room not a health issue. I cleaned and disinfected the room myself and checked out the next day. I would have stayed a total of 7 days if the room was clean.
Business response:
Felipe, thank you for taking the time to review your visit to our hotel. We are truly sorry for the cleanliness issues you encountered in your room and for the service problems you experienced. We regret the inconvenience caused and have shared your comments with the appropriate teams, so that such instances are not repeated. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
Smell bad The hotel hallway smells and the stairway is not well maintain or clean. You can see lots of dirt and footprints on the stairway. The room i stayed smelled very bad and i had to spray some disinfectant to get rid of the smell.
Business response:
We apologize for the odor and cleanliness issues which left you with a less than favorable impression of our hotel. Your experience is noted and has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway, so such issues do not repeat. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
did not like the hotel. The carpet was old and torn. The room did not smell good. Lots of noise at night. I will not stay at this location anymore. i even left the next time was not worth staying the next day. very uncomfortable.
Business response:
Maria, thank you for being our guest. We are also sorry for the difficulties you encountered during your stay and regret the inconvenience it caused. It is never our intention to disappoint any of our guests, and we will discuss your concerns with the appropriate teams to ensure a better experience going forward. We hope you reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,273 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.