Extended Stay America - Lubbock - Southwest

Malika 

on Expedia

5 years ago

Overall stay was bad Room wasn’t well kept , There’s only 6 channels , Front desk person was very rude. There wasn’t a mattress pad or pillow liners on the bed . Housekeeping has to be paid for and when we wanted clean items we had to take everything down 3 flights of stairs because the elevator was broken 

Robert 

on Expedia

5 years ago

Room review Looked like it was going through a remolldel. The hallway for our room was full stuff from the rooms. The room was run down but clean. Check-in went ok. Would not recommend unless no other option. 

Maria 

on Expedia

5 years ago

Very bad stay It was not a good stay and will not return to this hotel. Our room smells bad. The bed is not comfortable and blankets are very small and thin. The worse one is, the toilet tank water always overflow everytime we flushed the toilet which causes flooding in the floor. We reported it morning and we came back at night it is still not fixed. 

Irma 

on Expedia

5 years ago

Worn linens. Pillows poor condition. Quilt only on 1 of 2 beds. I spoke to front desk who offered be an extra blanket because they had no extra quilt. Dirty bathroom floor and tub. Room had an old musty smell. Phone was filthy, wall had stains. Coffee machine was broken and we were unable to get coffee on our last morning. Elevator made horrible noise and elevator operating panel to choose your floor was surrounded by black duct tape. I will never stay here again. Pictures shown are obviously very old and not true to recent ... read more

Anonymous 

on Expedia

5 years ago

Disgusting place This was a game-day weekend, parents’ weekend at Tech, and all of the hotels gouge you. $200 a night for this dive. Dirtiest hotel I have ever been in. The first room they put me in had food in the sheets and food in the sink. Obviously not cleaned. They moved me and the next room had hair on the counters and I found two different earrings on different counters, indicating that this room had limited “cleaning” as well. Everything smelled like smoke and B.O. Sunday morning there was no coffee in the lobby (co... read more

Anonymous 

on Expedia

6 years ago

The room was a non smoking room that smelt like someone smoked cigarettes and crack for years in it, the shower was still dirty with black yucky stuff in a puddle, the carpet had stains all over it, the air conditioner didn’t work properly, there was what looked like feces by the toilet and it was a handicap room they put us in! Will NEVER stay here AGAIN!!!!