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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall stay was bad Room wasn’t well kept , There’s only 6 channels , Front desk person was very rude. There wasn’t a mattress pad or pillow liners on the bed . Housekeeping has to be paid for and when we wanted clean items we had to take everything down 3 flights of stairs because the elevator was broken
Business response:
Malika, thank you for your review. We apologize for the issues you encountered in your suite and for the inconvenience you had due to the elevator not working. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We are also sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. We hope you will consider givi... read more
Room review Looked like it was going through a remolldel. The hallway for our room was full stuff from the rooms. The room was run down but clean. Check-in went ok. Would not recommend unless no other option.
Business response:
Robert, thank you for selecting our hotel for your stay. We are sorry we did not live up to your expectations for a stellar visit, so please accept our apologies for the issues which impacted your stay, making it less than comfortable. Your feedback regarding the age of your room will be discussed with the appropriate individuals in an effort to improve our future guests’ experiences. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Very bad stay It was not a good stay and will not return to this hotel. Our room smells bad. The bed is not comfortable and blankets are very small and thin. The worse one is, the toilet tank water always overflow everytime we flushed the toilet which causes flooding in the floor. We reported it morning and we came back at night it is still not fixed.
Business response:
Thank you for your review. We regret your suite did not provide the comforts you desired. Your feedback will be shared with our maintenance team for review and action. We will also share your valuable comments regarding the beds and blankets with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Worn linens. Pillows poor condition. Quilt only on 1 of 2 beds. I spoke to front desk who offered be an extra blanket because they had no extra quilt. Dirty bathroom floor and tub. Room had an old musty smell. Phone was filthy, wall had stains. Coffee machine was broken and we were unable to get coffee on our last morning. Elevator made horrible noise and elevator operating panel to choose your floor was surrounded by black duct tape. I will never stay here again. Pictures shown are obviously very old and not true to recent ... read more
Business response:
Thank you for your review. We are sorry our hotel did not meet your expectations. We will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We also apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. Your feedback will be shared with our housekeeping and maintenance teams for review and action. Please accept our apologies, and we ho... read more
Disgusting place This was a game-day weekend, parents’ weekend at Tech, and all of the hotels gouge you. $200 a night for this dive. Dirtiest hotel I have ever been in. The first room they put me in had food in the sheets and food in the sink. Obviously not cleaned. They moved me and the next room had hair on the counters and I found two different earrings on different counters, indicating that this room had limited “cleaning” as well. Everything smelled like smoke and B.O. Sunday morning there was no coffee in the lobby (co... read more
The room was a non smoking room that smelt like someone smoked cigarettes and crack for years in it, the shower was still dirty with black yucky stuff in a puddle, the carpet had stains all over it, the air conditioner didn’t work properly, there was what looked like feces by the toilet and it was a handicap room they put us in! Will NEVER stay here AGAIN!!!!
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take your concerns very seriously and appreciate you bringing them to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Manager
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,273 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.