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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
nothing,the room was dirty and the window was open can not be close,noise from cars passing by could not let me sleep.i called the front dest she could not help me,all she said was that she will call her supervisor but showed up
The toilet had large urine stains at the base of the toilet, pillow cases had stains and the bed had hair on the side of the bed sheets. The room looked like it hadn't been cleaned just put back together. I will never stay at this or any other extended stay location. This was the only room I could find that was available due to the family and students returning back to college.
Business response:
Joaquin, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay... read more
My room was cancelled so I paid double for a room in a different location!
Kitchen floor was sticky. Bath floor towel was sopping wet. Wifi was unusable and asked the desk about the premium which was supposed to be 2.5 times faster. That would have actually brought that to dial up speed!! She didn't know how to activate it and the process at the room level didn't work. HD TV was hooked up to an analog cable that piped in standard def poor reception channels. Was supposed to be a no smoking facility, but a walk through the hall says that half the place there was smoking in the room. And trying to be... read more
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future ... read more
Looks everything too old. Towels, bed and closet cotten hooks took down...ets.
Business response:
Thank you for being our guest. We are sorry your stay was not to your expectations and that you felt our in-room amenities need an update. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Dump dump dump. Left after looking at room. Room stank and sheets where questionable as if changed from last people. Stains? Very poor condition of room and furnishings
Business response:
Thank you for revieiwng your visit. We apologize for the poor condition of your room. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope that you will give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sin... read more
•The staff were tolerant. That's the best way to describe their demeanor. •The room was clean enough. • I left each day at 8am and I never received 1 housekeeping call while I was gone. I had to ask for more towels and wash clothes but they wouldn't bring them to me. I had to go get them myself and they made me bring the used ones first. • When I returned my old towels for new towels, I waited in the lobby as a customer and an employee verbally argued VERY LOUDLY over some bed sheets that the customer was not happy about. It... read more
Business response:
We apologize as we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Towels along with any toiletries are always available at the front desk and provided to a guest upon request. Your feedback will help us communicate such vital information effectively going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
New management has been in place for over 9 months but they neglected to attend to some very visible areas which are important to a guest. Scrubbing the (dark) calcium stains in the toilet and cleaning the grate covering the bathroom vent (no doubt been years) were the offenders to me. You only get one chance to make a first impression.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide a clean and comfortable stay for each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Stayed 3 nights and my room was never cleaned and never got clean towels. The third night the elevator broke and there was not an out of order sign placed on it.
Business response:
I am sorry you must be unformillar with our brand Extended Stay America specializes in long term stays and low rates. With that we only clean rooms at check out or once a week. If you were a 3 day stay you would not have gotten housekeeping services. The front desk should have explained that all terry and supply needs were waiting for you at the desk if you should have any need. I sincerely apologize that this was not shared with you and hope that it does not detract from you trying our brand again.
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,273 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.