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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property appeared to be in a run down condition. The elevator made a number of loud noises and jerked both ascending and descending. The emergency telephone was missing. My room key didn't work and I had to return to the office twice before I received a card key that worked. Perhaps under normal circumstances this wouldn't be any big deal, but I am disabled and it is difficult for me to spend time on my feet. It is very painful so it is a big deal for me to go up and down in a rickety elevator and then wait around for th... read more
Business response:
I'm not sure when your stay was, but you may be reviewing the wrong hotel. No shingle/roof work has been done at this property in the Month I have managed it. We are under new management at the Extended Stay America Lubbock location and I apologize if your experience was at this location, for your stay comments do not reflect well. We are making improvements in structure, service and training at this location and would love to host you if your travels bring you back to the Lubbock area.
Won't stay there again for sure , terrible experience nit what I was expecting, smell nasty ,not quiet ,very uncomfortable bed
Business response:
I apologize that the stay was not what you where expecting. I will share your feedback with the team to improve guest experience going forward. Thank you for taking the time to tell us about your stay
I'm not one to say a place is bad especially being prior military, but this was one of the worst places I've stayed in. Room had a terrible odor, bathroom was a mess, dirt in the bathtub, poop stains in the toilet. Shower didn't even work so we had to take baths. The carpet looked like it hadn't even been vacuumed. Thank God we brought extra blankets because there was dirt in the bed when we pulled off the top blanket telling me that nothing had been cleaned. Just walking down the halls all I could smell was cigarettes and m... read more
Business response:
Dear Guest, we appreciate the valued feedback and we're happy to have hosted your trip to the area. It is unfortunate the accommodations provided to you did not meet our standards or yours in cleanliness. We have shared your comments with our housekeeping team to make sure we are triple checking our suites for check-in ready status. We will also be making sure our environment is free of smoke being we are a non-smoking facility. We apologize this impacted your stay in a negative way and for any discomfort this caused you. Th... read more
Terrible My reservation was canceled without my knowledge
After I parked and walked up to the hotel, the first thing I saw was that the smoking area was right in front of the entrance and there were around 8 people there. I immediately started having an asthma attack as I made it into the hotel. The interior of the hotel smelled like mold and cigarettes. The one employee there was very friendly and got me checked in quickly. When I made it to my room I smelled men's cologne and cigarette smoke. By this point my face and arms are red and I'm starting to break out in hives. The only ... read more
Business response:
Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback concerning the housekeeping issues has been shared with the concerned department, and we are taking appropriate steps to improve our future guest experiences. Since we are an extended stay property, our guests often bring their personal items, but toiletries and other items are also available upon request at the front desk. Please give us another opportunity t... read more
When I arrived I went into my first room and it was not even close to being clean. Picture this, unmade bead, food everywhere, the fridge was full of garbage, smelled, toilet paper on the floor, leaves and mud on the floor. I got switched into another room and after my first experience, I did not feel comfortable to sleep in my bead. The front desk person seemed annoyed that I had to switch rooms. The hotel had dog poop all over the hotel. It seemed that I was staying at Arkham Asylum from Batman. Lights were flickering and ... read more
Business response:
Brent, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I have stayed at a few Extended Stay's in Texas. This is by far the worst. The trip started by us being on the 3rd floor - with the elevator not working! There was only hot water at one time during our stay. The temperature in the refrigerator was almost cool, but not quite. My food was ruined. Then the free breakfast was a few granola bars (no choices) and coffee.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
The room had peeling laminate and the bathroom had hairs on the counter and in the bath tub. The breakfast consist of packaged muffins and breakfast bars and coffee.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the issue, you experienced in your room. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Nope not happy with smell
Business response:
Carolina, thank you for evaluating your visit to our hotel. We apologize for the odor issue. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,273 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.