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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful service We booked our stay using the app. When we arrived the gentleman working the desk was with his friends. The gentleman was unable to help us effectively because he had been taking part in what smelt like recreational use. He charged us again for the room we already paid for. He put us in a smoking room with two twin beds and we booked and asked for a queen non smoking.
Business response:
Hayley, thank you for reviewing your stay. We are sorry for the front desk service issue you encountered and regret we were unable to accommodate you in the room of your choice. We have shared your feedback with the appropriate team members so that we can improve our future guest's experience. Regarding the charges, please feel free to reach out our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Since... read more
Don’t go if you want good indoor pool/spa I hate that I used my one free night there. We went so my child could swim and the pool was so cold for an indoor pool. The spa does not work properly. There was a lot of noisy people at night, slamming doors, stomping, hollering. I will never go back there. I wish I would have stayed at the better location l.
Business response:
Please accept our sincere apologies for not meeting your expectations with our amenities and regret the inconvenience caused by noise. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Room was not clean upon arriving. No other rooms available so had to wait another 20mins for it to get cleaned... at 11pm.
Business response:
Thank you for taking the time to share your comments about your recent stay with us. We apologize that your room was not ready for you when you arrived. We understand your frustration at having to wait for until your room was made available to you. We appreciate your feedback and will use it to help us better our guest services. We hope to have an opportunity to better your experience with us whenever your travels bring you back to our hotel. Sincerely, Hotel Management
I booked a room with 2 beds and when I got to the hotel they didn’t have any of those room available.
Business response:
We are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Bugs...
Business response:
Nancy, we are sorry for the inconvenience you had. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Smelled dirty pillow case toilet very loud water not very hot no hair dryer. When first enteing room looke like somebody had already been in there the beds looked like someone had been on them. Windows were dirty
Business response:
Thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. our feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
I don't ever remember staying at a hotel with such a bad odor, lack of cleanliness or upkeep, and staff that did not seem to care about the many problems that were reported. The 1st room had a toilet seat broken in half, the second had a heating unit that screamed when turned on., the kitchen had no glasses, pots, plates, or even a coffee pot. The bedroom and bathroom are were dingy and the bedding was rumpled as if not changed. Even the toilet tissue holder was missing. Another guest remarked at check-out that he'd never st... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Awful hotel. Unclean, unsafe. Would not stay here.
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,273 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.