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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property looks great from the highway. Inside it smelled like SMOKE and garlic! It was dirty and rundown. The floor in our room was sticky. It was not work what the money we paid but the town was booked up for the UT game. The front desk was agent as no where to be found when we checked in . Garbage cans were overflowing and vomit out front. I would not EVER stay here again.
Business response:
Vanessa, thank you for taking the time to give us your feedback on your stay at our hotel. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service, and impeccable attention to detail in all areas of our property. We hope you all will afford us an opportunity to redeem ourselves... read more
Don’t waste your money here We came up for the Texas vs Texas Tech football game. We were chargers almost 200 dollars because of the game being in town. Our room was dirty. There was double windows, but the outside windows wouldn’t close so we had to hear the freeway outside all night. The toilet seat fell when I lifted it, and broke in half. I reported it to the front desk, but there was no maintenance person on duty for the weekend so we couldn’t use the toilet. The bathtub was nasty. The bottom was stained a black color. ... read more
Business response:
Joshua, please accept our sincere apologies for the issues you experienced in your room. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Terrible....checked out & did not stay!
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Horrible Stay This hotel was not a nice hotel by any means. They jacked the price up due to a football game. The room was stinky, stained sheets, bathtub was dirty and the heater let out the worst smell. I will never stay at this hotel again. They also said it was a queen size bed but it was more like a full size bed.
Business response:
Brent. we apologize for the odor and cleanliness issues you encountered in your room. We are very concerned about your experience and have brought this to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in th... read more
Not worth the price Room was way overpriced for the value. It smelled of smoke, very noisy parking lot with cars in and out all night. Needless to say we did not get any sleep.
Stay Away !! Terrible from the time we pulled into the parking lot! Went down hill from there
Business response:
Thank you for taking the time to evaluate our hotel. We are truly sorry your stay was not the positive experience you deserve. We never want a guest to leave with a negative opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us. Sincerely, Hotel Management
Waaaaaaayyyy overpriced, really bad hotel. On Texas Tech game weekend they chargers me over $300 to stay in a place that looked like it came straight out of a 1970’s B movie about deserted Texas towns. Room and hallways stank of cigarettes and pot. The refrigerator was the same Temperature as inside the room. The phone did not work as the buttons were plucked out of the face of it and it was glued to the desk. I was in town for a family emergency and not realizing that it was a game weekend. When I put my dates into Expedia ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Room assigned was occupied. Very loud road noise, uncomfortable bed.
Business response:
Thank you for reviewing your stay. We are sorry you were unhappy with your appointed room and regret the inconvenience it caused. We wish we would have known about the mattress as well as the noise issue as we would have resolved the problem by changing your room. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
They did not have our quad room that we paid for when we arrived for family weekend, so part of our family had to sleep in the floor without pillows or blankets. The room smelled overwhelmingly of dog urine and stale cigarettes. They refused to give us a rollaway, bedding, or a second room. Breakfast the next day was literally on the checkin counter of coffee and teeny muffins. Absolutely a nightmare for almost $500.
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,273 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.