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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not clean and appeared as though room service never even came in. Very disappointing
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. Your feedback will be shared with our housekeeping team for review and action. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Right on Liberty university campus. Partial kitchen.
Business response:
Although you liked our location, we are sorry for the disappointment you had with our kitchenette. All feedback is taken seriously, and we hope you will stay with us again for a much improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Not very clean ;( Please clean better! Thanks The end
Business response:
It was disheartening to read about your experience. We apologize for the cleanliness issue in your suite. We will share your comments with our housekeeping team for their review and action. Thank you for selecting us, and we hope you will allow us another opportunity to serve you. Sincerely, Hotel Management
It’s very close to Liberty University. Claudy the receptionist was good. The property is old, the pillows are dirty. When we entered the room, I had to request new pillow sheet. Turned out the bed sheet was also dirty. Amenities are minimum.
Business response:
Thank you for taking the time to share your review. We are pleased you liked our location and the service delivered by our front desk staff, we will be sure to share your feedback with Claudy. However, we are sorry for the cleanliness issues you encountered. We have shared your feedback with the housekeeping team to be more diligent going forward so we can improve our guest experience. We value your business and, we hope to see you again in the future. Sincerely, Hotel Management
Hate this place and the evening receptionist. Had me placed under arrest for being suspicious in the parking lot while staying there. I told her I’m staying there. Never again.
Business response:
Thank you for sharing your feedback with us. We regret to read about your experience. Your comments will be reviewed with the appropriate individuals to understand better what happened. Sincerely, Hotel Management
Didn’t follow CDC guidelines on masks Front desk person had mask but it didn’t cover his nose. Cleaning staff were not wearing masks.
The first room we went to smelled AWEFUL! It smelled of recently smoked cigarettes, which I thought is supposed to be a "SMOKE FREE" room and facility. It was not. When we asked for a second room, it smelled of old stale food mixed with stale cigarette smoke. We stayed in this one as a disappointing compromise since we were tired and were only staying one night. Not an enjoyable experience.
Business response:
Steve, thank you for being our guest. We sincerely apologize for the issues you encountered in your suites at check-in. We will utilize your comment regarding the smoke smell to enforce our no-smoking policy more effectively. There are no excuses to be made, but we hope you will allow us the chance to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,266 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.