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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Out dated and over priced For starters cheap tacky plexiglass at front desk with painted 2x4’s as a frame. Old, ratty bedding and windows that only opened 4 inches. The smell was so bad we had to buy spray air fresher. Two nights for $400 was robbery for this experience.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Not happy I have three rooms that I booked. Two rooms are fine but, the room i am in smells like cake urine really bad. I did ask for another room but they were sold out. The lady at the front desk came to my room while we were at dinner and sprayed but it did not help at all. She even said how bad it was. Never the less sleeping was not comfortable with havong to have a window open all night and the fan in the bathroom on so air would circulate. If you are going to allow people to have pets in rooms you should designate roo... read more
Business response:
LaKisha, thank you for being our guest and for reviewing your stay. We do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management
Very old and small bed told me i had a queen size bed when it was a full size
Business response:
Thank you for being our guest. We are sorry our property was not to your expectations and regret your disappointment with the size of the bed. We appreciate your business and hope we will have another occasion to meet your expectations and provide you with outstanding service. Sincerely, Hotel Management
Was locked out of my room 2 times. Staff said my reservation had me checking out on both occasions
Business response:
Please accept our apologies as well as every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Everything was stinky. Hallways smelled like weed and onions.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
This hotel is unacceptable. It stinks so bad you have to experience it to understand. But after a 9 hour drive when I gave my name at the counter, I was greeted with "Oh, are you the Expedia person?" Um what? "Yes, I booked through Expedia. Ok, well we don't have a room for you bc we sold too many." Then she proceeded to check the people behind me in and give them a room. Apparently booking through a third party makes you a second class customer and I should have known this. It was perfectly logical to her I didn't have a ro... read more
Business response:
Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. We also apologize for the cleanliness issue in your room. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. We hope you will reconsider and stay with us again the next time you are in the ar... read more
When we arrived there was a wasp in the room. There was no dishes or soap to wash dishes or paper towel or anything even though it had a kitchenette. The management was using covid as an excuse not even to make coffee in the lobby and there was no coffee maker in the room I went to the store to buy creamer and came back to get the coffee maker from the front desk and they were out of coffee for the coffee makers. There was an extremely sticky spot on the floor between the beds no room service cleaning and the hotel does not ... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. Your feedback will be shared with our housekeeping team for review and action. Kindly note, kitchenware is available at the front desk upon request. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. Also, we regret your disappointment with breakfast not being available during your stay. Please know that we have posted this information on th... read more
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,266 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.