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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Non-Smoking room was clearly smoked in regularly. Everything was dirty. Of the 45 nights I have stayed in hotels this year, this one was by far the most disgusting. Unacceptable for the price.
Business response:
We appreciate the valuable feedback about your stay. We are sorry for the concerns you had with your room. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us. We hope you will make the same choice the next time you visit our area. Sincerely, Hotel Management
Staff friendly room dirty and needs some updates Staff was friendly and welcoming - room was old, mold in sink, ceiling and ceiling. Floor sticky and not clean definitely needed some attention.
Business response:
Laura, thank you for your detailed review. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Lots of excuses as to why rooms weren’t ready at 7:00 pm. Front desk was extremely rude and yelling at customers. The manager did his best to accommodate tired customers. Once we did get a room, the room was clean. The beds were only doubles and not comfortable . Pillows were old and carpet had stains. Most likely will never stay here again when dropping our child off at college.
Business response:
Thank you for sharing your experience at our hotel. We regret our beds were not to your comfort and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and make sure we are more consistent in our service delivery. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank... read more
Business response:
sorry about your stay please call and let me know what i can do to accommodate your bad stay
This was the worst hotel experience I’ve ever had. This place should be avoided. Illegal activity was taking place here. Do not bring families.
Business response:
we had no idea you would experience these things on your stay with us! we apologize with deepest concerns to you not having a pleasant stay
No hair dryer in the room, no coffee pot in the room but more disappointing is that the room was not cleaned, beds not made , towels not replaced, and trash not emptied at all during our entire stay.
Business response:
we are sorry about the poor stay that you had if there is anything we can do please reach out to the hotel so we can accomidate and try to remedy your last stay
Bed was terrible
Business response:
Steve, thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,280 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.