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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Definitely didn’t like this hotel. Smelt like weed from the moment you step off the elevator. They had roaches in their bathrooms at the shower and in the kitchen.
Business response:
Thank you for your review. We are sorry for the smoke smell you experienced. Even though we are non-smoking property on rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We also apologize for the insects you encountered. Our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hot... read more
Very disappointing. Wow. This the worst hotel I've stayed at in a long time. Very disappointed for the price I had to pay. Stained carpets, broken sinks, cabinets, and junk left under the bed from previous stays. It was gross. I've had other good Extended Stay experiences, but I don't think I'll try it again after this experience.
Business response:
Gina, thank you for being loyal to our brand. We sincerely apologize for the cleanliness and maintenance issues you encountered in your room. Your feedback has been discussed with the appropriate team members to address the problems you outlined. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Very dirty and smelly. Lights in my room kept turning off for no reason.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Non-smoking room was definitely a smoking room. The staff were extremely helpful.
Business response:
Thank you for being our guest. It was disheartening to know your stay was impacted due to the smoke smell, and we apologize for such poor experience. Your feedback will be utilized to enforce our no-smoking policy effectively. On a positive note, we are glad you liked our courteous associates. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Business response:
Thank you for your recent stay with us and for leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
It wasn’t very clean in our room . When I went to go take a shower there was a black hair in our shower. There was some kind random black feathers in the closet . The sink started leaking . The A/C would only work when it wanted to . It was either really cold or really hot on the same temp and everything. The bed was hard as a rock . Definitely not worth it . Won’t stay again .
Business response:
Thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. We have relayed your comments with our housekeeping and maintenance teams to make sure corrective actions are taken so this doesn't happen again. We hope you will allow us an opportunity to improve your impression of us. Sincerely, Hotel Management
On the Orbitz hotel website, it was mentioned breakfast included in the amenities. Hotel did not provide any breakfast, no daily room cleaning service. It was information posted when I booked the hotel on the Orbitz website, and I paid higher price for no service mentioned in the amenities.They should have updated the service that the hotel providing. Waste of money for customer.
Business response:
Thank you for being our guest. We understand your disappointment with breakfast not being available and are sorry for the inconvenience you had due to the third party website. Keeping the well-being of our guests in mind, we have modified our housekeeping processes at this time to provide you with choices for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. We are sorry if this was not communicated with you earlier and regret you did not receive the value you hoped... read more
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,266 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.