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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I expected to find hotels extra clean during Covid however it was not the case. Dirty public spaces, the room and bathroom were barely surface cleaned.
Business response:
Please accept our apologies for the inconvenience you encountered due to the cleanliness issue. The safety of our guests is always our highest priority, and we understand the frustrations that are coming along with recent events. Our team has been working diligently to ensure all guidelines are being followed. We take your concerns seriously and will promptly address them with the appropriate individuals. Thank you for choosing to visit us and for your patience during this time. We hope you will consider staying with us agai... read more
Bleh Yuck. Just yuck. Dark, dingy, smelly. No breakfast (need to update their posting), no room cleaning and had to ask for clean towels. It was fairly cheep, no doubt, but I would never stay here again unless I had no other choice. Bleh
Business response:
On behalf of our staff, we apologize for the housekeeping issues. We have discussed your comments with the team to ensure corrective actions are taken. Please know, keeping the well-being of our guests in mind, we have modified our housekeeping processes to provide you with choices for when and how we clean your suite. Our front desk is available to make arrangements based on your requirements. We are sorry if this was not communicated with you earlier. We are also sorry for the disappointment you had with breakfast not bein... read more
The second most disgusting place I've ever stayed in. First night in I had to ask for new towels because all the "fresh" towels in the room were stained. The next morning we realized that the pillows all had yellow stains; the kind caused by human sweat. The bathroom shower had dried gray suds on the wall. The bathroom door had sticky black marks inside and out. Their was a strand of hair stuck to the bathroom ceiling. Nothing seemed to have been wiped down with any effort. I can go on but hopefully you get the idea. .
Business response:
Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with a better experience, and we sincerely apologize. Your feedback will be relayed with our housekeeping associates to work diligently and ensure we are more consistent in our service delivery. Please consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Rooms were not clean. Food trash left in drawer and in closet, shower would not turn on, stains on walls and in bathroom. We did not stay at this property. Got a refund and booked elsewhere
Business response:
Tina, on behalf of our team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
No breakfast Breakfast not available despite website claiming otherwise. Please update website as travelers make decisions on stays based on amenities.
Business response:
Sarah, thank you for sharing your evaluation. We understand your disappointment with breakfast not being available and are sorry for the inconvenience caused to you. This information is posted on our website. However, we will check the third-party websites to see if this information has been provided by them. It is never our intention to cause any displeasure, and we hope to receive an opportunity to improve your impression of us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The hotel is extremely dirty in the room and overall. Staff was nice and amenities were as expected.
Excessive dust on high surface areas like top of refrigerator and other furniture. Furniture in disrepair due to use loose leg fittings on table. Towels were terrible for use. They were not plush and very rough. Amenities were dated. Ceiling smoke detector flashed impacting sleep. This was a old smoke detector. Staff were not always available at desk. Heating system old and loud when operating. Also allowed for transmission of noise from outside into room. Overall facility was in moderate to poor condition. Business manageme... read more
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,266 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.