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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty bed sheets and stained pillow cases. Floors were not vacuumed. Towels were worn and stained. The table was old and falling apart. The chairs were stained and dirty. I will never return to this hotel. Very disappointed.
Business response:
Candy, thank you for taking the time to post your thoughts about your recent visit. We are truly sorry that your suite was not in the spotless condition it should have been. We apologize that steps were missed in our inspection procedures and we can only assure you going forward that this has been addressed. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Bad condition The facility is run down. The elevator is barely working and we got stuck on it for a couple of minutes. We started taking the stairs and the hand rail from the 3rd floor is broken. Luckily I have good balance as I could have fallen on the stairs. The price for this poor of a conditioned hotel is too high. There is no breakfast provided.
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing well-maintained facilities for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the appropriate team to ensure a review of our processes. We are also sorry our grab-and-go breakfast was not to your liking. We regret that we did not merit the rate you paid and hope you will consider staying with us so we can make it up to you. Sincerely, Hotel Ma... read more
not a happy camper
Business response:
Sandra, thank you for selecting our hotel for your stay. We are sorry we did not live up to your expectations for a stellar visit, so please accept our apologies for the issues which impacted your stay, making it less than comfortable. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Upon arrival our room was dusty cold and had no usb for charging. We had to ask for a blow dryer at the desk. The bed was way to soft for someone with back issues so we had to flip the mattress over to salvage a nights sleep. The attendant that night was as helpful as could be, so no fault on the staffs part.
Business response:
Thank you for your review. We are sorry our hotel's accommodations did not meet your expectations and regret the inconvenience it caused. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of our facilities going ahead. We value your comments and truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Tardas mucho en limpiar los cuartos siete días no los limpian todos los días hay que estar siete días para que los limpien eso está mal
Business response:
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Management
I've been to a motel (out of necessity) & it was white glove spotless comoared to this place! My room looked alright at first glance but then i went to the bathroom... there were what looked like pubic hairs in the sink, the shower had that soap scum film & other indicators showed it hadnt been cleaned. Then i went to the kitchen ... There were food crumbs in the cracks/seams, the refrigerator also had food crumbs in it, looking at it you could see it hadnt been cleaned. After that i wasnt going to chance that the sheets wer... read more
Business response:
Happy, thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Dirty bathroom, dirty bedsheets, no toilet paper in room, breakfast food items were pathetic
Business response:
Thank you for reviewing our hotel. We sincerely apologize for your disappointment with your stay. We have discussed your feedback with our housekeeping team to make sure the rooms are thoroughly cleaned and inspected before allocating to future guests. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
This kitchen was gross. There were fingerprints and dirt on the refrigerator handle and door. Also the counter was not wiped down. I had my husband go get cleaner and I disinfected the place. The price is better than other hotels around this area, but I was very dissappointed with the cleanliness. The service at the counter is just ok. It was nothing to write home about. I seriously doubt I will be going back.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please reconsider and give us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,266 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.