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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Miscommunication between Travelocity and Hotel caused my reservation not to exist in the system. Hotel was booked solid without my reservation.
Business response:
Thank you for sharing your feedback. We are truly sorry for the reservation issue you encountered and regret you were unable to stay with us. Your comments will be shared with the appropriate team so that it is not repeated in the future. We understand your frustration and truly appreciate your patience. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Upon check in, our bed sheets were dirty with a brown smear on them. Also pieces of hair on the bathroom sink. The tub was stained brown. The property advertised breakfast, it was only coffee and granola bars. The only perk to this hotel is close proximity to LU.
Business response:
Thank you for taking time to review your recent visit to our hotel. We are truly sorry that your room was not in the spotless condition it should have been. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is committed to providing fresh, clean accommodations for all of our guests, and we're sorry that this was not the case for you. We will discuss your comments with our team to see where we failed, and we will take steps to ensure that it does not happen again. We... read more
Close to LU, are rm was not cleaned properly. Toothpaste on the mirror,dirt wash cloth left in the bathroom, tub did not drain, no soap, shampoo, or toilet paper in the bathroom.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Th staff at the front swam was very pleasant other wise no , way
Business response:
Thank you for sharing your review. Although you liked our associates at the front desk, we would like to apologize for falling short with the service provided during your stay. We will surely be working on the feedback provided to enhance our service levels. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
There was one older white haired man that really tried to be friendly and helpful. Other than him, there were not friendly or helpful staff. When going out to smoke, There were a lot of men hanging out and drinking so I did not feel safe. I got as close as I could to the designated area but I was the one who the staff chose to address. I voiced my safety concerns but nothing was done. The next morning when I did go to the designated area, there were beer bottles, cans and lids everywhere. Seems to be more of a transient plac... read more
Business response:
Pam, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more excellent experience for every guest entering our doors. We hope you give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Terrible! But staff friendly. Location great. Terrible! Location was fantastic because of visiting LU. Staff was super friendly and helpful. Everything else was horrible! Main entrance doors were cumbersome, and slam and loudly bang shut. Lobby is non-existent. There were 3 of us standing there, and barely enough standing room related to luggage carts and elevator. Our room was dirty! Visible dirt in the bathtub and on the kitchen cabinets. Trash bags didn't fit the baskets. Drink rings on the nightstand. TV was super tiny! ... read more
Business response:
Amanda, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,266 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.