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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Hi! I was at an event and didn’t get to the hotel property until after 11:30pm. I was unaware that after 11:00 I couldn’t check in. However, I was still charged for the room and had to find another local hotel to spend the night
Business response:
Dear Anna, We sincerely apologize for the inconvenience you experienced regarding our check-in policy. Your feedback is valuable, and we regret any confusion. We understand the frustration this situation caused, and we assure you we are reviewing our procedures to prevent such occurrences in the future. We appreciate your understanding and hope to have the opportunity to serve you better in the future. While we will investigate the matter with the charges, we suggest you reach out to us directly, and we will ensure any charg... read more
The room was very small and the way too hot , the moment we walked in there was a smell in the room. But putting on the air conditioner to cool the room down did not help. At night if u went to bathroom you can smell cigarette smoke .. through the vents. It would be great to open a window to get some air but it was double Paine glass. The continental breakfast was muffins and packets of oatmeal. Tea and coffee. I was just not expecting this .. the staff was nice but the room really was a disappointment. We only slept and lef... read more
Business response:
Dear Julia, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We also regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your fe... read more
No ice, coffee wasn't hot, stale muffins. I will NEVER stay there again. Horrible for $200
Business response:
Dear Frank, Thank you for being our guest and sharing your experience. We appreciate your feedback regarding our complimentary breakfast. We sincerely apologize for the issues you encountered and want to assure you that we are committed to enhancing our guest experience. Thank you for choosing us, and we hope you will reconsider and stay with us again.Sincerely,Hotel Management
You can’t sleep is work machine to night
Business response:
Dear Muhammad, Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will investigate the issue to address it effectively. We genuinely appreciate your understanding, and we hope you will consider giving us another opportunity to provide you with a more tranq... read more
Hallway smelled bad every night
Business response:
Dear Shikera, Thank you for taking the time to post a review. Our housekeeping staff works hard; therefore, we regret not catching the concern you described. We understand this falls short of your expectations and are genuinely sorry. Please rest assured that we are taking corrective measures to address these issues so that your next stay will be perfect. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
Horrible place to stay!!!! This hotel is way overpriced . We couldn’t sleep at all because the laundry machine was shaking the whole building. We thought it was an earthquake. When we called the reception, they didn’t care at all and said they had to run the washing machine. Even after midnight, they had several loads of laundry. It’s not only comfort issue, it’s also safety concerns. They don’t have breakfast area; we had to grab the coffee and a granola bar, so that we eat it in the room. The room was very smelly and the c... read more
Business response:
Dear Garabet, Thank you for sharing your thoughts. We're sorry to hear about the challenges you faced during your stay. While we strive to provide a comfortable experience for our guests, some aspects fall short of your expectations. We understand your concerns regarding noise and cleanliness. Your feedback is valuable to us, and we will use it to address these issues and improve our services. We apologize for any inconvenience you experienced and hope you'll consider giving us another chance to provide you with a better exp... read more
Below average Bad smell throuout our floor. 'Free breakfast'' was a joke... Muffins in a plastic bag and oatmeal... Room was OK, but no dishes in our suite, no hairdryer...
Business response:
Dear Simon, We appreciate you taking the time to evaluate your stay. We value your comments as we are continually striving to provide a seamless experience for every guest. Please accept our apologies for the issues surrounding your recent visit. We have discussed your remarks internally to ensure a more fulfilling stay for future guests. We hope you will allow us a chance to welcome you back so we can have the opportunity to deliver the outstanding accommodations we are typically known for.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open tomorrow at 9:00 a.m.