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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I requested and received a nonsmoking room, however, the carpet and linen wreaked of cigarette smoke. I have asthma and couldn't sleep.
Business response:
Dear Shakera, Thank you for being a valued guest and posting your comments. We are sorry you have issues with the smoke smell in your suite. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore we apologize for any inconvenience this has caused. Thank you for bringing this to our attention so we can address them for appropriate action. Thank you for staying with us, and we hope to welcome you again for a better experience. Sincerely,Hotel Management
Front desk person was very rude and they have only one room, While I booked the room long time before. The room and bed was not been done they didn’t change bedsheets and there are no pillows on the bed. Bathroom was very dirty no one can stay for a moment. I ask the front desk lady to change the room and she doesn’t want to change the room neither she doesn’t want cancel My reservation. I absolutely want to full return on this reservation.
Business response:
Dear Farid, Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced with your reservation, the room's cleanliness, and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention, and we are grateful for your patience. While we are looking into the issues, we suggest you reach out to us directly at the hotel so we can provide a favorable solution. We hope you allow us to make th... read more
Horrible check-in, Unclean, Breakfast is a joke Horrible! 1) Check-in was the worst experience ever! Front desk lady said they don’t have access to emails and can’t receive changes to our booking. 2) She ran my ID and said someone else is coming up!!! That’s unheard of! 3) I think front desk lady was just trying to make it difficult for us as she may have been racist. 4) Room was so dirty! Pieces of food on the kitchen floor, hair in bathroom, and lots of debris in drawers! 5) Breakfast! They say it is included, but it’s a s... read more
Business response:
Dear Guest, Thank you for staying with us and sharing your valuable feedback. Our goal is to ensure each guest receives the seamless service and accommodation they deserve, and we are sorry for failing you. Please accept our sincere apologies for the demeanor of our associate. We are looking into the situation you described as our team is well-trained to treat our guests courteously and attend responsively to their needs. Further, we regret any disappointment caused by the condition of your suite and our complimentary grab-a... read more
Room furniture, TV, kitchen, and bathroom are all out dated. Bathroom had water damaged wall. Shower and sink water sprayed very thin water pattern. My room card stopped working after the first day. Staff were hard to find at the front desk. Elevator was glitchy. Hall way smelled funny. Room was fairly clean, so I guess I got what I paid for.
Business response:
Dear Tony, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our team always appreciates knowing where to redirect our focus to strengthen our hospitality efforts... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.