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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The very not so subtle argument between the front desk staff was completely out of line. Room was decent, I will say the room was very clean. When you read it says breakfast don’t think it’s waffles & stuff like that it’s literally just hot water, coffee & a couple granola bars in the check in area that you take to go.
Business response:
Dear Jackie, We appreciate your feedback regarding your recent stay. It's great to hear that you found the room clean and suitable for your needs. However, We are sorry to hear about the unpleasant situation with the front desk staff and the limited breakfast options. Your comments will be shared with the management to address the concerns about staff behavior and ensure we provide transparent information about our breakfast offerings. We strive to offer a comfortable and welcoming experience, and your input helps us improve... read more
I found the room stunk with some aerosol spray which tried to cover a dank smell from the carpet. The elevator took 2 minutes to arrive after pressing button and slowly moved to your deck (SUPER SLOW!). The person behind the counter seemed to be "bothered" by my presence at the front desk. HORRIBLE CUSTOMER SERVICE!!
Business response:
Dear Susan, We are truly sorry to hear about your disappointing experience during your stay. The room odor, elevator delay, and unprofessional service you encountered do not meet our standards of hospitality, and we sincerely apologize for this. Your feedback is invaluable, and I will share it with our management team to ensure we address these issues promptly. We strive to provide our guests with a pleasant and comfortable stay, and we fell short during your visit. We appreciate your feedback, and it will help us make the n... read more
Nothing
Business response:
Dear Robin, We appreciate you choosing to stay with us and for sharing your thoughts. We are sorry to hear that your experience at our hotel did not meet your expectations. We aim to provide each guest with an outstanding stay, and we regret that we could not deliver this for you. We hope you will consider giving us another opportunity to show you the level of hospitality we are known for. Sincerely,Hotel Management
Breakfast included is a scam. They are providing muffin only.
Business response:
Dear Shameed Khan, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management
I requested and received a nonsmoking room, however, the carpet and linen wreaked of cigarette smoke. I have asthma and couldn't sleep.
Business response:
Dear Shakera, Thank you for being a valued guest and posting your comments. We are sorry you have issues with the smoke smell in your suite. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore we apologize for any inconvenience this has caused. Thank you for bringing this to our attention so we can address them for appropriate action. Thank you for staying with us, and we hope to welcome you again for a better experience. Sincerely,Hotel Management
Front desk person was very rude and they have only one room, While I booked the room long time before. The room and bed was not been done they didn’t change bedsheets and there are no pillows on the bed. Bathroom was very dirty no one can stay for a moment. I ask the front desk lady to change the room and she doesn’t want to change the room neither she doesn’t want cancel My reservation. I absolutely want to full return on this reservation.
Business response:
Dear Farid, Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced with your reservation, the room's cleanliness, and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention, and we are grateful for your patience. While we are looking into the issues, we suggest you reach out to us directly at the hotel so we can provide a favorable solution. We hope you allow us to make th... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open tomorrow at 9:00 a.m.