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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I don't stay again in this hotel The fifth floor when the laundry machines turn on the floor shakes hard. The dirty Hotel from the entrance, the dirty carpets, the drain of the bathroom sink covered and full of dirt, dust on the lamps, the very dirty telephone, I missed a stain on the fitter and the bathroom air doctor full of dust because they don't clean...
Business response:
Dear Luz, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Description and pictures are misleading. I purposely booked this hotel and payed extra for free breakfast and very disappointed with it. It is not the usual breakfast we get from other hotel. Room does not have hair dryer, no coffee machine. The room floor is sticky. The coffee on lobby is actually part of breakfast. Stale muffins, granola bars, and packet oatmeal with horrible coffee is served for breakfast.
Business response:
Dear Anabelle, Thank you for taking the time to share your review with us. Please accept our apologies, as we never mean to disappoint our guests in any way. The lack of amenities and the condition of the suite you describe are unacceptable and not representative of our quality standards. We do our best to make these amenities available and to provide a clean suite for our guests, but we regret falling short. Moreover, we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have t... read more
Bad Customer Service Staff was not friendly. Lobby was non-existence, breakfast was pathetic. Rooms were muggy. Staff not available in lobby as they should have, overall very bad experience and won't stay here again.
Business response:
Dear Talha, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management
Restroom door locks are not working . It’s really difficult when 3-4 people sharing the same room .
Business response:
Dear Bala Prakash, Thank you for posting a review of your recent stay. We are genuinely sorry for the issues with the bathroom door. We appreciate you bringing this to our attention, and we want to let you know we will address these concerns. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will be sure to pass along this feedback. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you with a much better impress... read more
We were on the 5th floor and our room violently shook bc of the laundry machines on the 1st floor. They refused to shut off the machines and would not guarantee they would be shut off at any time. The beds floor furniture and cabinets all shook and rattled. I have never experienced anything like this in my life. It was nauseating, our kids were crying it was awful. They refused to give us a refund bc we booked through Expedia. We felt extremely unsafe. So we left. How this is a property Expedia would offer is disappointing. ... read more
Business response:
Dear Lauren, Thank you for reviewing your stay. Please accept our apologies for this experience and its impact on your comfort. We never intend to disappoint any guest. While we know this cannot change your recent experience with us, our front desk is available at any hour to help make you as comfortable as possible for future visits. We suggest you directly connect with the third party for all financial inquiries on reservations made through them. Thank you again for choosing our hotel, and we hope you and your family will ... read more
Very outdated
Business response:
Dear Gerri, Thank you for choosing to stay with us and for your feedback about the condition of the hotel. We are having similar discussions and have shared your feedback with the appropriate individuals in our organization. We are committed to keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely,Hotel Management
I had an event that was scheduled for Saturday night, May 20, 2023 that got postponed to another date, so I needed to change my reservation to a later date. I had no reason to drive 2 hours to stay at a hotel for no reason, and the hotel did not allow me to change my reservation to another date. I can't tell you how aggravating and frustrating this is, and for the hotel not to offer the option to change the date is appalling. It's not like I wanted to straight up cancel my reservation, I just wanted to move it to another dat... read more
Business response:
Dear Bryan, Thank you for sharing your experience. We are sorry that you were not able to change your reservation date. We understand that this can be frustrating, and we apologize for any inconvenience caused. Since your reservations were made through a third-party booking site, it needs to be amended by them. If you need any assistance from the hotel, please feel free to reach out to us. We hope that you will consider giving us another chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.