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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Shaking room My experience was to be honest not good. When I arrived in my room I noticed that the whole room was shaking and really loud. I called the front desk immediately and she told me that it’s because of the laundry room. I asked is this gonna be happening all day and night and she said no. Well I left right after I checked in to go to a show and when I came back the shaking was gone. I feel asleep around midnight and at 2 AM I was awoken by the shaking and loud noise all over again. So I had no sleep for the rest of... read more
Business response:
Dear Silvia, Thank you for choosing us and sharing your candid feedback. We aim to ensure a satisfying stay for every guest; therefore, we sincerely regret failing to meet your expectations or ours. We will use your valuable comments for future improvements, and we appreciate you bringing this to our attention. We hope you will allow us the opportunity to host you again and show our commitment to providing exceptional experiences.Sincerely,Hotel Management
Expedia gave me reservations and a confirmation number but when I got there they said they were fully booked and I showed up at 11 :30 p.m.
Business response:
Dear Brian, Please accept our apologies for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. We constantly strive to improve our guests' experience, and we appreciate you bringing this incident to our attention. We will address this issue appropriately to ensure our guests are well-informed of their reservation status and to provide a smooth re... read more
wrote a review
Business response:
Dear Julie, Thank you for taking the time to leave your feedback. We value your input and would appreciate more details about your experience so that we can address your concerns better and improve our services. We are committed to ensuring all our guests have a positive stay and hope to have the opportunity to provide you with a better experience.Sincerely,Hotel Management
No hot water- unable to shower Check in was fine, however after a couple of hours we discovered there was no hot water. Called the front desk and was told they were working on it, and should be back on in 45 minutes to 1 hour. 2 hours later still no hot water. Made arraignments to stay at another hotel in the area and checked out. The person at the front desk was apologetic, but said she was not authorized to refund my money, because I booked thru your site. Please look into this problem and return the money to my account. H... read more
Business response:
Dear Richard, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The hotel smelled very bad
Business response:
Dear Charbel, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.