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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible check-in, Unclean, Breakfast is a joke Horrible! 1) Check-in was the worst experience ever! Front desk lady said they don’t have access to emails and can’t receive changes to our booking. 2) She ran my ID and said someone else is coming up!!! That’s unheard of! 3) I think front desk lady was just trying to make it difficult for us as she may have been racist. 4) Room was so dirty! Pieces of food on the kitchen floor, hair in bathroom, and lots of debris in drawers! 5) Breakfast! They say it is included, but it’s a s... read more
Business response:
Dear Guest, Thank you for staying with us and sharing your valuable feedback. Our goal is to ensure each guest receives the seamless service and accommodation they deserve, and we are sorry for failing you. Please accept our sincere apologies for the demeanor of our associate. We are looking into the situation you described as our team is well-trained to treat our guests courteously and attend responsively to their needs. Further, we regret any disappointment caused by the condition of your suite and our complimentary grab-a... read more
Room furniture, TV, kitchen, and bathroom are all out dated. Bathroom had water damaged wall. Shower and sink water sprayed very thin water pattern. My room card stopped working after the first day. Staff were hard to find at the front desk. Elevator was glitchy. Hall way smelled funny. Room was fairly clean, so I guess I got what I paid for.
Business response:
Dear Tony, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our team always appreciates knowing where to redirect our focus to strengthen our hospitality efforts... read more
I don't stay again in this hotel The fifth floor when the laundry machines turn on the floor shakes hard. The dirty Hotel from the entrance, the dirty carpets, the drain of the bathroom sink covered and full of dirt, dust on the lamps, the very dirty telephone, I missed a stain on the fitter and the bathroom air doctor full of dust because they don't clean...
Business response:
Dear Luz, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Description and pictures are misleading. I purposely booked this hotel and payed extra for free breakfast and very disappointed with it. It is not the usual breakfast we get from other hotel. Room does not have hair dryer, no coffee machine. The room floor is sticky. The coffee on lobby is actually part of breakfast. Stale muffins, granola bars, and packet oatmeal with horrible coffee is served for breakfast.
Business response:
Dear Anabelle, Thank you for taking the time to share your review with us. Please accept our apologies, as we never mean to disappoint our guests in any way. The lack of amenities and the condition of the suite you describe are unacceptable and not representative of our quality standards. We do our best to make these amenities available and to provide a clean suite for our guests, but we regret falling short. Moreover, we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have t... read more
Bad Customer Service Staff was not friendly. Lobby was non-existence, breakfast was pathetic. Rooms were muggy. Staff not available in lobby as they should have, overall very bad experience and won't stay here again.
Business response:
Dear Talha, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management
Restroom door locks are not working . It’s really difficult when 3-4 people sharing the same room .
Business response:
Dear Bala Prakash, Thank you for posting a review of your recent stay. We are genuinely sorry for the issues with the bathroom door. We appreciate you bringing this to our attention, and we want to let you know we will address these concerns. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will be sure to pass along this feedback. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you with a much better impress... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open at 9:00 a.m.