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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Mala atención y hospedaje He tenido una experiencia muy desagradable, desde el inicio del check in pueden inclusive chequear en las cámaras la persona que nos recibía, muy grosera y se demoró demasiado, yo tenía que descansar para irme a trabajar hoy fue fatal, he tenido anteriormente buenas experiencias en este hotel y pues esta no fue nada buena, la habitación estaba con el baño sucio y poca limpieza, por favor busquen la opción de darme crédito de esta estadía que no estoy conforme
Business response:
Dear Edwin, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
When I checked in my room, had to be changed because I found roaches.
Business response:
Dear Zackary, Thank you for sharing your feedback with us. We deeply regret the inconvenience you experienced with the cleanliness issues in your initial room. This does not meet our high standards, and we understand the distress this must have caused you. Your comfort and safety are paramount to us, and we assure you that we are taking immediate action to address this issue. Thorough cleaning and pest control measures are underway to uphold the standards we are known for. Please allow us the opportunity to make amends and p... read more
Go Somewhere Else We had to stay in a hotel while our apartment was being renovated and chose this hotel because it was pet friendly and had a kitchenette with table/cookware included. Not only was our room dirty, we had roaches in the kitchenette, we had to request the table/cookware and were told we'd be up charged for appliances that were supposed to be included. There was never anyone at the front desk when we needed assistance. There were burn marks on the floors. And the plastic tub they gave us our mismatched kitchenw... read more
Business response:
Dear Guest, Thank you for your review. We’re very sorry to hear about the cleanliness issues, roaches, and lack of proper service you experienced. This is not reflective of our standards, and we’re addressing these concerns with our team. We apologize for the inconvenience caused by the missing cookware and the quality of our breakfast offerings. Your feedback is invaluable in helping us improve. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely,Hotel Management
The room was not clean. There were hairs on the bed, the bathroom, and on the towels. Very disgusting! There was a foul odor as if the place had flooded at some point. Musty and sewer like.
Business response:
Dear Angel, We sincerely apologize for the unacceptable cleanliness issues you encountered during your stay. Your comfort and satisfaction are our utmost priorities, and it is disheartening to hear that we fell short of meeting your expectations. We take hygiene and cleanliness seriously, and we assure you that your concerns will be addressed with our housekeeping team immediately to prevent such occurrences in the future. Regarding the unpleasant odor, we will investigate this matter thoroughly to ensure a comfortable envir... read more
Horrible, nasty place
Business response:
Dear Veronica, We are sincerely sorry about your negative experience. Guest satisfaction is paramount to us, and we are disappointed we didn't meet your expectations. Your feedback is important, and we will address any issues to improve our services. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
The room which they assigned me it was shaking like earth quake due to washing machine underneath floor it is washing machine unit and when I asked to reception to change the room they said u can do check out if u do not like.
Business response:
DearRaj, We deeply apologize for the inconvenience you experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret that we fell short of providing you with a peaceful environment. We understand your concern and should have handled the situation more effectively. Our team is committed to addressing maintenance issues promptly to ensure a comfortable stay for all guests. We appreciate your feedback and will use it to make necessary improvements in our service. Please accept our sincere apo... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open tomorrow at 9:00 a.m.