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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is our second time staying at this property and unfortunately it was a terrible experience. Our room smelled like cigarettes, even though the room was supposed to be non-smoking. To make matters worse, we must’ve shared a wall with the laundry room, because every time it went into the spin cycle, our room violently shook (especially the bed and the fridge). It was impossible to sleep and I honestly thought we were having an earthquake at first. It kept happening throughout the night and unfortunately we didn’t get any s... read more
Business response:
Dear Anastasiya, Please accept our sincerest apologies for the inconvenience caused by the cigarette smell and the disturbance from the laundry room. Your comfort and satisfaction are our top priorities, and we understand how frustrating it must have been to experience these issues. Rest assured, we take your feedback seriously, and we will work diligently to address these concerns to ensure a better experience for our guests in the future. We appreciate your loyalty and hope you consider giving us another chance to exceed y... read more
Not a very good hotel It's not really a hotel with a kitchen. It's a hotel with a very very abbreviated kitchen, highly inadequate kitchen stuff, no gym, the breakfast is muffins in plastic wrap.
Business response:
Dear Jeff, Thank you for sharing your feedback on your recent stay. We apologize for any disappointment regarding our grab-and-go breakfast and amenities. Your comments are valuable to us as we continuously strive to improve. We appreciate your input, and we'll consider your suggestions to enhance the experience for our guests. Thank you for bringing these matters to our attention, and we hope to provide you with a better stay in the future.Sincerely,Hotel Management
No There wasn't any cold water in the shower. And there wasn't any hot water in the bathroom sink nor kitchen sink. We were already settled so didnt want to move or complain- figured they wouldnt have anything else available since when requesting more pillows they said they didn't have any more due to being sold out. Also very very weird creepy lady was lurking the hall on our floor on our stay. She stood by her door pulled out her phone as if recording us as we walked out/in our room.
Business response:
Dear Guest, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
The receptionist is at the front desk in the morning is very, very, very rude… my room key got erased and open my room.. I walked up and kindly said, hey good morning, my room key got erased and it’s like the third time in two days and its getting a little frustrating… I was not awful or loud, or anything like that.. And she has audacity to interrupt me in the middle of speaking, and telling me to calm down when I couldn’t have been more calm… Lady is very, very rude
Business response:
Dear Gabe, Thank you for sharing your review and the details surrounding your recent stay. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely, Hotel Management
Smokey rooms
Business response:
Dear Devyn, Thank you for being our guest. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for writing about your stay; we look forward to your return visit.Sincerely,Hotel Management
Convenient for purpose of trip. Unclean; roach in kitchen
Business response:
Dear Blanca, Thank you for choosing our hotel for your trip. We appreciate your feedback, and we apologize for any inconvenience you experienced. Cleanliness is a top priority, and we will address your concerns internally. Your insights are valuable, and we hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Sincerely,Hotel Management
The hallway floors reek and it's as if a rat died in there. Although I found a cigarette in one of the drawers, the room is decent. However, based on my experience, this has been the nastiest America Stay.
Business response:
Dear Christopher, Thank you for sharing your experience with us. We apologize for any unpleasant odors you encountered in the hallway and the cleanliness issues you mentioned. Your feedback is crucial, and we take it seriously as we continuously strive to improve our services. Rest assured, we will address this matter with our team to ensure that it does not happen again. We appreciate your patience and understanding. We are looking forward to having you stay with us once again so we can provide you with the flawless visit y... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open tomorrow at 9:00 a.m.