This profile has been claimed by the business owner or representative.
Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I discovered bed bugs in my bed and have to wait for the manager to come in to get a refund. No written documents could be given to me. Only a post-it note left for the manager. Totally unacceptable and the worker did not apologize or seemed to be concerned.
Business response:
Dear Averie, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The first room I was offered there was urine in the washroom. I was disgusted and asked for a different room and the one I got had hair all over the blanket. Worse place to ever go - I will never return and strongly recommend against staying here.
Business response:
Dear Hibah, Thank you for selecting us. We would like to apologize if we did not properly service your room. We are grateful for your patience and this helpful feedback. We are confident you will have a much-improved experience the next time you stay with us. Thank you for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
The staff was nice. The property was not what would be expected from a hotel. There was no hot water for 3 days and we were told that there were a lot of people staying there, so it was expected. The outlets in the bathroom did not work. The person at front desk said that they would have it looked at - That never happened. To get new towels we were required to bring dirty towels down to front desk. Very disappointed and will never stay there again. Not sure about the Extended Stay brand.
Business response:
Dear lynn, We apologize for any inconvenience you experienced during your stay. Our intention is to provide a comfortable and accommodating experience, and we regret falling short of your expectations. Unfortunately, maintenance issues arise occasionally, and we regret not being able to resolve this immediately. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We hope you give us another opportunity to provide you wi... read more
Hi! I was at an event and didn’t get to the hotel property until after 11:30pm. I was unaware that after 11:00 I couldn’t check in. However, I was still charged for the room and had to find another local hotel to spend the night
Business response:
Dear Anna, We sincerely apologize for the inconvenience you experienced regarding our check-in policy. Your feedback is valuable, and we regret any confusion. We understand the frustration this situation caused, and we assure you we are reviewing our procedures to prevent such occurrences in the future. We appreciate your understanding and hope to have the opportunity to serve you better in the future. While we will investigate the matter with the charges, we suggest you reach out to us directly, and we will ensure any charg... read more
The room was very small and the way too hot , the moment we walked in there was a smell in the room. But putting on the air conditioner to cool the room down did not help. At night if u went to bathroom you can smell cigarette smoke .. through the vents. It would be great to open a window to get some air but it was double Paine glass. The continental breakfast was muffins and packets of oatmeal. Tea and coffee. I was just not expecting this .. the staff was nice but the room really was a disappointment. We only slept and lef... read more
Business response:
Dear Julia, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We also regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your fe... read more
No ice, coffee wasn't hot, stale muffins. I will NEVER stay there again. Horrible for $200
Business response:
Dear Frank, Thank you for being our guest and sharing your experience. We appreciate your feedback regarding our complimentary breakfast. We sincerely apologize for the issues you encountered and want to assure you that we are committed to enhancing our guest experience. Thank you for choosing us, and we hope you will reconsider and stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.