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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You can’t sleep is work machine to night
Business response:
Dear Muhammad, Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will investigate the issue to address it effectively. We genuinely appreciate your understanding, and we hope you will consider giving us another opportunity to provide you with a more tranq... read more
Hallway smelled bad every night
Business response:
Dear Shikera, Thank you for taking the time to post a review. Our housekeeping staff works hard; therefore, we regret not catching the concern you described. We understand this falls short of your expectations and are genuinely sorry. Please rest assured that we are taking corrective measures to address these issues so that your next stay will be perfect. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
Horrible place to stay!!!! This hotel is way overpriced . We couldn’t sleep at all because the laundry machine was shaking the whole building. We thought it was an earthquake. When we called the reception, they didn’t care at all and said they had to run the washing machine. Even after midnight, they had several loads of laundry. It’s not only comfort issue, it’s also safety concerns. They don’t have breakfast area; we had to grab the coffee and a granola bar, so that we eat it in the room. The room was very smelly and the c... read more
Business response:
Dear Garabet, Thank you for sharing your thoughts. We're sorry to hear about the challenges you faced during your stay. While we strive to provide a comfortable experience for our guests, some aspects fall short of your expectations. We understand your concerns regarding noise and cleanliness. Your feedback is valuable to us, and we will use it to address these issues and improve our services. We apologize for any inconvenience you experienced and hope you'll consider giving us another chance to provide you with a better exp... read more
Below average Bad smell throuout our floor. 'Free breakfast'' was a joke... Muffins in a plastic bag and oatmeal... Room was OK, but no dishes in our suite, no hairdryer...
Business response:
Dear Simon, We appreciate you taking the time to evaluate your stay. We value your comments as we are continually striving to provide a seamless experience for every guest. Please accept our apologies for the issues surrounding your recent visit. We have discussed your remarks internally to ensure a more fulfilling stay for future guests. We hope you will allow us a chance to welcome you back so we can have the opportunity to deliver the outstanding accommodations we are typically known for.Sincerely,Hotel Management
The very not so subtle argument between the front desk staff was completely out of line. Room was decent, I will say the room was very clean. When you read it says breakfast don’t think it’s waffles & stuff like that it’s literally just hot water, coffee & a couple granola bars in the check in area that you take to go.
Business response:
Dear Jackie, We appreciate your feedback regarding your recent stay. It's great to hear that you found the room clean and suitable for your needs. However, We are sorry to hear about the unpleasant situation with the front desk staff and the limited breakfast options. Your comments will be shared with the management to address the concerns about staff behavior and ensure we provide transparent information about our breakfast offerings. We strive to offer a comfortable and welcoming experience, and your input helps us improve... read more
I found the room stunk with some aerosol spray which tried to cover a dank smell from the carpet. The elevator took 2 minutes to arrive after pressing button and slowly moved to your deck (SUPER SLOW!). The person behind the counter seemed to be "bothered" by my presence at the front desk. HORRIBLE CUSTOMER SERVICE!!
Business response:
Dear Susan, We are truly sorry to hear about your disappointing experience during your stay. The room odor, elevator delay, and unprofessional service you encountered do not meet our standards of hospitality, and we sincerely apologize for this. Your feedback is invaluable, and I will share it with our management team to ensure we address these issues promptly. We strive to provide our guests with a pleasant and comfortable stay, and we fell short during your visit. We appreciate your feedback, and it will help us make the n... read more
Nothing
Business response:
Dear Robin, We appreciate you choosing to stay with us and for sharing your thoughts. We are sorry to hear that your experience at our hotel did not meet your expectations. We aim to provide each guest with an outstanding stay, and we regret that we could not deliver this for you. We hope you will consider giving us another opportunity to show you the level of hospitality we are known for. Sincerely,Hotel Management
Breakfast included is a scam. They are providing muffin only.
Business response:
Dear Shameed Khan, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.