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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The hotel is terrible in customer service, the rooms smell bad and shake
Business response:
Dear Andrea, Thank you for sharing your experience. It is, however, disappointing to read that we did not leave a favorable impression on you, especially since we typically receive wonderful feedback about our property and guest rooms. At our hotel, we strive to provide the best possible customer service, and we regret that we fell short of your expectations. We appreciate your comments and will review this with the team to improve our guest experience. Thank you again; we hope to have another opportunity to exceed your expe... read more
I discovered bed bugs in my bed and have to wait for the manager to come in to get a refund. No written documents could be given to me. Only a post-it note left for the manager. Totally unacceptable and the worker did not apologize or seemed to be concerned.
Business response:
Dear Averie, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The first room I was offered there was urine in the washroom. I was disgusted and asked for a different room and the one I got had hair all over the blanket. Worse place to ever go - I will never return and strongly recommend against staying here.
Business response:
Dear Hibah, Thank you for selecting us. We would like to apologize if we did not properly service your room. We are grateful for your patience and this helpful feedback. We are confident you will have a much-improved experience the next time you stay with us. Thank you for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
The staff was nice. The property was not what would be expected from a hotel. There was no hot water for 3 days and we were told that there were a lot of people staying there, so it was expected. The outlets in the bathroom did not work. The person at front desk said that they would have it looked at - That never happened. To get new towels we were required to bring dirty towels down to front desk. Very disappointed and will never stay there again. Not sure about the Extended Stay brand.
Business response:
Dear lynn, We apologize for any inconvenience you experienced during your stay. Our intention is to provide a comfortable and accommodating experience, and we regret falling short of your expectations. Unfortunately, maintenance issues arise occasionally, and we regret not being able to resolve this immediately. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We hope you give us another opportunity to provide you wi... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open tomorrow at 9:00 a.m.