This profile has been claimed by the business owner or representative.
Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The receptionist is at the front desk in the morning is very, very, very rude… my room key got erased and open my room.. I walked up and kindly said, hey good morning, my room key got erased and it’s like the third time in two days and its getting a little frustrating… I was not awful or loud, or anything like that.. And she has audacity to interrupt me in the middle of speaking, and telling me to calm down when I couldn’t have been more calm… Lady is very, very rude
Business response:
Dear Gabe, Thank you for sharing your review and the details surrounding your recent stay. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely, Hotel Management
Smokey rooms
Business response:
Dear Devyn, Thank you for being our guest. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for writing about your stay; we look forward to your return visit.Sincerely,Hotel Management
Convenient for purpose of trip. Unclean; roach in kitchen
Business response:
Dear Blanca, Thank you for choosing our hotel for your trip. We appreciate your feedback, and we apologize for any inconvenience you experienced. Cleanliness is a top priority, and we will address your concerns internally. Your insights are valuable, and we hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Sincerely,Hotel Management
The hallway floors reek and it's as if a rat died in there. Although I found a cigarette in one of the drawers, the room is decent. However, based on my experience, this has been the nastiest America Stay.
Business response:
Dear Christopher, Thank you for sharing your experience with us. We apologize for any unpleasant odors you encountered in the hallway and the cleanliness issues you mentioned. Your feedback is crucial, and we take it seriously as we continuously strive to improve our services. Rest assured, we will address this matter with our team to ensure that it does not happen again. We appreciate your patience and understanding. We are looking forward to having you stay with us once again so we can provide you with the flawless visit y... read more
The hotel is terrible in customer service, the rooms smell bad and shake
Business response:
Dear Andrea, Thank you for sharing your experience. It is, however, disappointing to read that we did not leave a favorable impression on you, especially since we typically receive wonderful feedback about our property and guest rooms. At our hotel, we strive to provide the best possible customer service, and we regret that we fell short of your expectations. We appreciate your comments and will review this with the team to improve our guest experience. Thank you again; we hope to have another opportunity to exceed your expe... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.